DEVIN C. SELDON
Summary
IT Professional with over 17 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Desktop Support Technician II
Dyopath, LLC
10.2020 - 12.2024
- Supporting customers at the Sanford, NC Caterpillar facility and logitics sites
- Imaging pc's and tablets for deployment to new employees and refreshed end users
- Performing break fix work on factory pc's, tablets, printers and peripherals
- Utilizing Service Now to create and resolve tickets, performing asset management making sure records are updated and compliant with the infrastructure, adding to the knowledge base for team members and users
- Deploy and setup of Voip desktop phones throughout the facility
- Providing customer service via chat, email, phone or face to face
- Ordering parts via Astea for any warranty or time and management break fix issues
- Attending team meetings and adding any information for the team that might be beneficial for productivity
Remote Support Analyst
HCL America
11.2015 - 09.2020
- Supporting various projects within the organization such as Anthem, Caremore, and LPL Financial
- Answering questions and solving customer issues via phone, chat, or email
- Troubleshooting and fixing issues with Microsoft operating systems and Microsoft Office products
- Performing hardware and software break/fix work on laptops, desktops and installed software
- Used Service Now to create tickets for end users calling in with IT issues and resolving those tickets, created outage tickets and child tickets to attach to outage tickets
- Setting up Mobile Iron and MaaS360 mobile device management software on company issued IPhones and IPads
- Helping customers reset or unlock credentials in the domain and mainframe platforms
- Installing company supported printers and network printers for office and remote employees
- Installing and configuring approved software and hardware on end user's laptops, desktops, and mobile devices
- Escalating tickets to higher tier or resolver groups if issue is out of scope of Tier 1
- Assisting and advising team members with resolutions of issues
Desktop Support Specialist
LM Restaurants
09.2014 - 10.2015
- Provided tier 1 to tier 2 support for onsite/offsite corporate office customers
- Setup new user equipment and work area
- Managed mobile devices for the company utilizing Meraki- mobile device management software
- Active Directory management- adding customers, creating organizational units, creating and pushing out polices
- Break/fix of laptops, desktops, and printers
- Installing and configuring network and personal office printers for staff
- Managing backups of company data
- Updating and managing GLIPI- asset management software with new and existing software and hardware assets
- Repairing damaged Apple IPads for field and restaurant use
- Ordering equipment for end customers and for IT Department
- Procuring and removing old equipment at decommissioned restaurants and returning to storage
- Performed scheduled optimization and maintenance on servers
- Setup and activated IPhones for executive and field end customers
Field Technician-Contract Position
Piper Technologies
06.2014 - 09.2014
- Installed and configured Wincor Nixdorf POS Systems at Food Lion grocery chains throughout North And South Carolina
- Performed inventory check and loaded equipment into work van
- Collected decommissioned hardware after installs and took to recycling warehouse
- Reimaged POS systems whose software was faulty
- Reprogrammed and calibrated digital scales for use with POS systems
- Installed Cisco routers for use with the new POS systems
- Imaged pin pads and configured for use with new POS systems
- Kept van clean and organized before and after each install
PC Technician/Script Tester
Alphanumeric Systems
02.2014 - 06.2014
- Performed script testing on hardware for the doctor/patient information sharing software Epic at UNC Hospital and Rex Hospital and associated clinics
- Reported pass or failure information about hardware testing in group meetings
- Helped with sorting and organizing inventory
- Performed troubleshooting with hardware during Epic Go Live in UNC Hospital
- Offered customer service to hospital staff for any technology needs, escalated tier 2 issues to the correct team
Remote Support Helpdesk Specialist I-Contract Position
The Pantry Support Center
06.2013 - 10.2013
- Provide remote support and troubleshooting for Kangaroo convenience stores POS through email and phone
- Correcting issues with store paperwork such as fuel meter rolls, cash overage/shortage and polling issues
- Point Of Sale hardware/software trouble shooting and resolution for minor to complex problems with Windows XP and POS 32 app
- Troubleshooting and correcting issues with network connectivity with lan and wan
- Provide password resets for store associates and unlocking AD accounts for access to store computers
- Providing support for proprietary software and hardware (Sapphire and Retalix) specifically designed for Kangaroo stores
- Working with third party vendors dispatching technicians supporting hardware, fuel pumps and network switches
Help Desk Phone & Remote Support-Contract Position
Tek Systems/Environmental Protection Agency
02.2013 - 03.2013
- Provided support for regional EPA offices throughout the United States for short term one month contract
- Assisted in the migration of clients from IBM Lotus Notes to MS Outlook
- Setup Outlook user accounts for email import
- Provided customer service and answered questions for clients regarding workflow
- Remote support provided for client software installation and troubleshooting
- Documented client incidents and reports using Remedy Ticketing System
- Reset Active Directory passwords and unlocked accounts
- Provided help for end customers connecting to vpn through intranet using soft or hard token
Desktop & Network Administration Analyst
Arrow Child & Family Ministries
02.2011 - 04.2012
- Report daily activities to management
- Department refreshes and deployments of computers and printers at main educational facilities and satellite locations.
- Provided remote support for customers via phone or remote desktop at main facilities and satellite locations.
- Manage help desk and resolve tickets for main educational facilities and satellite locations
- Create and store images for future recovery of machines for Windows XP and Windows 7
- Software deployment through network deploying Microsoft Office and deploying Windows 7 through image recovery and physically deploying Windows 7 machines during department refreshes.
- Network and personal printer installation and maintenance, troubleshoot connectivity issue, replace hardware in printers
- Supported and synchronize smart phones (Blackberry, I-Phone, Windows Mobile) with exchange server.
- Audio/video setup, projectors setup
- Patch panel management and repair/network cable construction (punch downs, network drops)
- Troubleshooting and resolving issues with hardware/software installations
- Kept inventory of computers and printers also spread sheets for patch panel and network connections of managed computers in main educational facility and satellite locations
Field Support I.T. Technician-Contract On Call Position
Geeks on Site
12.2011 - 06.2011
- Installation and configuration of hardware/software
- Provide services for residential and commercial customers
- Provide training for end customers
- Remove viruses and malware/spyware from customers laptops/desktops
- Educate customers on computer usage and preventative maintenance
- Retrieval and backup of customer data
- Responsible for processing all paper work pertaining to work orders
Desktop & Network Support Technician
Merrick Towle Communications
10.2008 - 07.2009
- Provided customer service/ tier 1 technical phone support for external customers and desktop support for internal customers
- Utilize helpdesk connect ticket tracking software
- Setup and refresh/deploy Dell/HP pc's for new employees
- Maintain and configure network and personal printers
- Supervise inventory, ordering parts, peripherals, etc
- Supporting and training customers at desktop level
- Supported and synchronize smart phones (Blackberry, I-Phone, Windows Mobile) with outlook and exchange server.
- Installing and configuring hardware (hard drives, motherboards, disk drivers, memory chips)
- Installing and configuring software (Adobe Master Suite, Design Premium, MS Office 2007, Symantec Anti-Virus)
- Configured MS Outlook and email accounts
- Troubleshoot network connectivity
- Working in a cross-platform environment- Windows, MAC
- Active Directory- creating customers and managing customers, creating & organizing organizational units, and password resets.
- Record and monitor data backups
Education
Associates Of Arts Degree - Business Administration Online Program
Grace Christian University
Grand Rapids, MI08.2018
CIT Cert Course - undefined
Central Carolina Community College
Sanford, NC09.2013
Course Certification - Network Information Technology Program
TESST College of Technology
Baltimore, MD08.2008
Video Technology Course Certificate - undefined
Sheffield Institute Of The Recording Arts
Towson, MD09.2005
Diploma - undefined
Wicomico Senior High School
Salisbury, MD09.1995
Skills
- Windows Server
- Windows 10
- Windows 11
- Mac OS
- Symantec Utilities
- McAfee Utilities
- Cisco Any Connect
- Pulse Secure VPN Client
- RSA Secure ID
- MS Office O365
- MaaS360
- Service Now
Certification
- Dell DCSE Service Calls Essentials –EMEA Client & Enterprise
- Dell Client Course 2019
Timeline
Desktop Support Technician II
Dyopath, LLC
10.2020 - 12.2024
Remote Support Analyst
HCL America
11.2015 - 09.2020
Desktop Support Specialist
LM Restaurants
09.2014 - 10.2015
Field Technician-Contract Position
Piper Technologies
06.2014 - 09.2014
PC Technician/Script Tester
Alphanumeric Systems
02.2014 - 06.2014
Remote Support Helpdesk Specialist I-Contract Position
The Pantry Support Center
06.2013 - 10.2013
Help Desk Phone & Remote Support-Contract Position
Tek Systems/Environmental Protection Agency
02.2013 - 03.2013
Field Support I.T. Technician-Contract On Call Position
Geeks on Site
12.2011 - 06.2011
Desktop & Network Administration Analyst
Arrow Child & Family Ministries
02.2011 - 04.2012
Desktop & Network Support Technician
Merrick Towle Communications
10.2008 - 07.2009
CIT Cert Course - undefined
Central Carolina Community College
Course Certification - Network Information Technology Program
TESST College of Technology
Video Technology Course Certificate - undefined
Sheffield Institute Of The Recording Arts
Diploma - undefined
Wicomico Senior High School
Associates Of Arts Degree - Business Administration Online Program
Grace Christian University
Similar Profiles
TROY WILLIAMSTROY WILLIAMS
Senior Service Desk Analyst/Project Manager at DYOPATH @ LIMETREE BAY TERMINALS LLCSenior Service Desk Analyst/Project Manager at DYOPATH @ LIMETREE BAY TERMINALS LLC
Sebastian SimanSebastian Siman
Desktop Support Analyst at Dyopath, Supporting Royal CaribbeanDesktop Support Analyst at Dyopath, Supporting Royal Caribbean
Dominic JoseDominic Jose
IT Technical Support Specialist at DyopathIT Technical Support Specialist at Dyopath
NATHAN C. PERRYNATHAN C. PERRY
Desktop Support Technician II at United States Air ForceDesktop Support Technician II at United States Air Force
Michael MackMichael Mack
IT Desktop Support Technician II at Mercy Medical CenterIT Desktop Support Technician II at Mercy Medical Center