Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
I just want the opportunitie to prove myself and show that i am the team player that you want .
Timeline
Generic
Devin Curtis

Devin Curtis

San Marcos,CA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Assistant Manager/Customer Service Representative

Papa John's
Cypress /Buena Park, CA
10.2009 - 11.2011
  • I had to clock in and out drivers as well as insiders had to make sure all drivers had a bank to give customer change
  • Had to order food as well as put it away had to talk to customer when something went wrong if pizza was late
  • Provided assistance to clients
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated warm relationships with regular customers.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.

Shipping and Receiving Clerk

Interplex Inc
Irvine, CA
08.2005 - 10.2006
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager

Papa John's Pizza
Anaheim, CA
02.2001 - 10.2006
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored security to protect employees, customers and property.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.

Meat Department Clerk /Customer Service Representative

Restaurant Depot
Anaheim, CA
09.2003 - 05.2005
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Consulted with customers to discuss available meats, different cuts and quality options.
  • Conducted proper operations of tenderizers, injectors and smoking ovens.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Created appealing daily meat displays to increase [Product] sales by [Number]%.

Parts Puller

Cal State Auto Part
Anaheim, CA
05.2000 - 08.2003
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Analyzed orders to pull parts from yard and warehouse with power tools and equipment.
  • Pulled and prepped all sheet metal to release to dispatch team.
  • Retrieved raw materials from part racks for placement in assigned bin locations.
  • Assisted with inventory control with cycle counting.
  • Inspected parts and notified supervisor of needed damage or repairs.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Education

GED -

Garden Grove Adult Education
Garden Grove, CA
06.2012

High School Diploma -

Highland High School
Bakersfield, CA
02.1986

Skills

  • Customer service (5 years)
  • Sales (5 years)
  • Order Entry
  • Upselling (5 years)
  • Phone Etiquette
  • Computer Operation
  • Cleaning Experience
  • Typing
  • Pricing
  • Cash Handling
  • Cold Calling
  • Serving Experience
  • Leadership
  • Food service (8 years)
  • Inside Sales (8 years)
  • Accounts Receivable
  • Languages
  • English - Fluent
  • Certifications and Licenses
  • Food Handler Certification
  • Forklift Certification
  • Additional Information
  • I had to also inventory food at the end of the night and add it to the computer
  • Consumer Protection
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Order Processing
  • Store Opening and Closing
  • Stocking and Receiving
  • Employee Performance Evaluations
  • Strong Communication and Interpersonal Skills
  • Order Accuracy and Delivery
  • Ability to Lift 40 Pounds
  • POS System Operations
  • Cash Register Operations
  • Exceeding Customer Expectations
  • Customer Retention Strategies
  • Responding to Difficult Customers

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

I just want the opportunitie to prove myself and show that i am the team player that you want .

I am people person at times i live to work with a group but at times i will work by myself f need. I will solve any customer issue that comes to me , and if i cant solve it then i will get someone that will.

Timeline

Assistant Manager/Customer Service Representative

Papa John's
10.2009 - 11.2011

Shipping and Receiving Clerk

Interplex Inc
08.2005 - 10.2006

Meat Department Clerk /Customer Service Representative

Restaurant Depot
09.2003 - 05.2005

Assistant Manager

Papa John's Pizza
02.2001 - 10.2006

Parts Puller

Cal State Auto Part
05.2000 - 08.2003

GED -

Garden Grove Adult Education

High School Diploma -

Highland High School

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Devin Curtis