Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Davis

North Las Vegas

Summary

Customer focused, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I have a zest for challenges. Results driven individual determined to exceed company goals while also promoting employee growth. Highly trained individual with a history involving reviewing and uncovering issues, reliable worker with excellent communication, time management, and computer skills. A detailed oriented individual seeking a position offering new professional challenges. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate outcomes.

Overview

9
9
years of professional experience

Work History

PAYMENT INVESTIGATOR

Capital One
04.2022 - Current
  • Compiled comprehensive reports on all investigative findings, including relevant documents ensuring accounts are accurate. Proactively reached out to customers to uncover opportunities. Research, post, and applied daily check payments from the lockbox. Resolve all unapplied payments in a timely manner, while multi-tasking, and maintaining accuracy among the accounts. Contacting the merchants and customers with concerns about an account. Assisting customers with their account to ensure it aligns with growth. Superior written and verbal communication skills. Experience with accurate data entry with proven success in multi-tasking. Identifying customer needs to gain solutions. Conflict resolution while maintaining high levels of morale through change. Attended meetings, seminars, and workshops to expand investigatory expertise. Conducted detailed investigations to uncover critical evidence and information.

FRAUD ACCOUNT SUPERVISOR

Capital One
09.2019 - 04.2022
  • Ability to identify potential unusual activity, draft unusual activity reports, and train others on these processes. Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high volume environment. Effective analytical and problem solving skills, with abilities in analyzing data patterns and investigating customer transactions. Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures and guidelines. Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, The USA Patriot act, US Treasury AML guideline, and OFAC requirements. De-escalate customers while still providing exceptional customer service. Developed strong relationships with customers to ensure their satisfaction while mitigating potential risk of fraud. Participated in training sessions aimed at increasing awareness regarding current trends in online fraud detection. Reviewed customer complaints regarding possible incidents of fraud, taking appropriate steps based on the findings. Maintained up-to-date knowledge of industry trends related to fraud prevention techniques and methods.

LEAD PATIENT CARE COORDINATOR

Southwest Medical Associates
02.2017 - 09.2019
  • Demonstrated expertise in assessing patient needs, developing care plans and coordinating resources to meet those needs. Lead the implementation of new policies and procedures related to patient care coordination. Scheduled appointments for physical therapy, home health visits or other necessary services upon discharge. Managed multiple caseloads while meeting all deadlines in a timely manner. Identified potential areas of improvement in organizational processes related to patient care and advocated for necessary changes. Developed strong relationships with medical staff, patients, and families to ensure the best possible care for each individual. Assisted with resolutions for the patients. Active leadership role in providing accurate information to the patients and advocated while taking escalations and de-escalating patients. Conflict resolution specialist. Customer service driven while monitoring advocates and coaching them to the company standard. Presenting overdue messages to the clinic personnel to have an issue resolved for a patient, offering resolution over the phone to best assist patients and contacting clinic management if necessary to resolve a patients complaint/issue.

Education

BACHELOR OF SCIENCE (B.S.) - CRIMINAL JUSTICE

Lane College
Jackson, TN
04.2012

Skills

  • Customer Service
  • Excellent Verbal and Written Communications
  • Time Management
  • Employee Engagement
  • Account Analysis
  • Phone etiquette
  • Performance tracking and evaluation
  • Conflict Resolution
  • Risk Management
  • Procedure Development
  • Critical Thinker
  • Detailed report writing
  • Due diligence

Timeline

PAYMENT INVESTIGATOR

Capital One
04.2022 - Current

FRAUD ACCOUNT SUPERVISOR

Capital One
09.2019 - 04.2022

LEAD PATIENT CARE COORDINATOR

Southwest Medical Associates
02.2017 - 09.2019

BACHELOR OF SCIENCE (B.S.) - CRIMINAL JUSTICE

Lane College

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