Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Audio Visual and Production. Motivated to learn, grow and excel in event production. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Overview
17
17
years of professional experience
Work History
Account Manager
Rentex
09.2021 - 10.2024
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed inventory of AV rental equipment, tracking usage and performing regular maintenance to ensure optimal performance.
Coordinated delivery, setup, and operation of AV equipment for events, ensuring seamless execution and client satisfaction.
AV Crew
Code Four
04.2021 - 08.2021
Monitored all company inventory to ensure stock levels and databases were updated.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Maintained excellent attendance record, consistently arriving to work on time.
Received and processed stock into inventory management system.
Setup and breakdown of Audio Visual equipment in efficient manner.
Stepped in as lead at times to improve work productivity.
Production Technology Manager
AKJOHNSTON
03.2016 - 03.2020
Managed implementation of new technological improvements resulting in increased efficiency
Assessed expected technical challenges and developed proactive solutions
Oversaw testing of equipment and components to check for defects
Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
Performed proper maintenance of lighting equipment, ensuring safety and quality operations
Ordered all parts, supplies and tools to maintain inventory
Inspected and tested machinery and equipment to diagnose malfunctions
Prepared, packed and transported audio equipment for events and location shoots
Planning and organizing production schedules
Supervising work of junior staff
Supervised onsite team, including caterers, audio-visual technicians, and facility management team
Managed administrative logistics of events planning
Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
Applied lean practices to balance workflow and eliminate unnecessary steps
Lead Technician
PSAV Presentation Services
03.2010 - 01.2016
Provided troubleshooting techniques in integrating professional audio/video systems
Commended by management for continuous punctuality and superior performance
Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices
Adhered to safety protocols while installing projectors, displays and speakers
Trained new employees according to company standards
Interpreted technical data from drawings, blueprints, schematics and service manuals
Fostered workplace safety and efficiency by identifying potential hazards and promoting workplace safety to team members
Pulled and terminated variety of cables
Verified the completed work was documented accurately and resolved discrepancies
Correctly read and interpreted audio-visual diagrams
Read and evaluated diagrams to determine specifications
Led crew of audio-video installation team members
Pulled low-voltage cabling according to industry practices
Provide technical training to co-workers and new staff.
Managed team performance by training, mentoring, disciplining and motivating employees.
Merchandiser
7up
04.2008 - 01.2009
Worked with managers and advertising directors to optimize promotions
Arranged consistent shelves, bins and racks locations by following established planograms
Updated pricing and signage to complete product displays and educate customers
Completed stock orders and managed inventory levels
Unloaded arriving product stock and moved to store display areas
Organized store merchandise racks by size, style and color
Rotated manufacturer products as needed
Traveled to market, visited vendors and assisted buyers with merchandise selection
Loaded and unloaded merchandise using ladder and pallet jack
Merchandised new stock to appeal to customers, grab attention and drive sales