Devin Diaz
The Junior League Of Houston
Sugar Land
1
Language
12
years of professional experience
Dynamic Lawn Care Technician with a strong work ethic and proven customer service skills at TruGreen Lawn Care. Expert in chemical application and treatment plan development, enhancing lawn health and boosting customer satisfaction through tailored services. Recognized for building lasting client relationships and effectively managing service routes to ensure timely, high-quality results.
Work History
Lawn Care Technician
5 Years 8 Months- Applied lawn treatments safely according to service routes and label instructions.
- Inspected turf conditions to identify weeds, insects, and nutrient deficiencies.
- Calibrated spray equipment for accurate fertilizer and pesticide application.
- Communicated service recommendations to customers with clear property care guidance.
- Documented completed treatments, observations, and follow-up needs in service records.
- Loaded trucks with supplies, tools, and materials for daily route readiness.
- Maintained equipment cleanliness and reported mechanical issues before service delays.
- Adhered to safety procedures, environmental standards, and company service protocols.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
Staff Member
10 Years 8 Months- Supported event preparation, setup, and on-site logistics for meetings, fundraisers, and outreach activities.
- Monitored supplies and coordinated replenishment for administrative and event needs.
- Collaborated with team members to complete routine tasks and maintain smooth workflow.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
Retail Sales Associate
2 Years 10 Months- Assisted customers with locating automotive parts and accessories using store systems and product knowledge.
- Processed sales transactions accurately at register while maintaining efficient checkout flow.
- Restocked merchandise and organized displays to support inventory accuracy and store standards.
- Greeted customers promptly and provided product recommendations based on vehicle needs.
- Supported delivery and stocking tasks, ensuring shelves remained accessible and well organized.
- Maintained clean, safe sales floor conditions through regular recovery and merchandising duties.
- Learned AutoZone product lines and procedures quickly to adapt to daily store operations.
- Communicated with team members to resolve customer questions and complete service tasks efficiently.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Merchandise Associate
1 Year 1 Month- Replenished merchandise and maintained organized sales floor displays to support product availability.
- Stocked shelves, racks, and fixtures according to merchandising standards and planograms.
- Assisted with inventory counts, cycle checks, and backroom organization to improve stock accuracy.
- Replaced tags, signage, and price labels to ensure clear product presentation and compliance.
- Processed freight and transported merchandise from stockroom to selling floor efficiently.
- Supported floor resets and seasonal transitions by arranging products, fixtures, and displays.
- Communicated stock shortages and damaged goods to supervisors to maintain inventory integrity.
- Followed safety procedures and store policies while completing daily merchandising tasks.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Pool and Spa Technician
1 Year- Inspected spa systems for leaks, malfunctioning pumps, and water quality issues
- Diagnosed equipment problems and performed routine repairs on heaters, filters, and control systems
- Cleaned and serviced spa components to support safe, reliable operation
- Replaced worn parts, seals, and fittings using hand tools and technical diagrams
- Tested water chemistry and adjusted treatment levels to maintain proper sanitation
- Documented service work, repair findings, and completed maintenance tasks accurately
- Assisted customers with troubleshooting guidance and recommended appropriate maintenance actions
- Followed safety procedures while handling electrical components, chemicals, and specialized spa equipment
Education
No Degree - Electrical, Electronics And Communications Engineering
High School Diploma
Skills
Equipment maintenance
Strong work ethic
Driver's license
Customer service
Machine safety practices
Chemical application
Service sales
Project planning
Irrigation systems
Lawn aeration
Landscaping design
Verbal and written communication
Treatment plan development
Sales techniques
Lawn assessment
Soil analysis
Site safety
Maintenance management
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
AutoZone
02.2022 - 12.2024Read More
Lawn Care Technician
TruGreen Lawn Care
02.2021 - CurrentRead More
Merchandise Associate
Sam’s Club
08.2019 - 09.2020Read More
Staff Member
The Junior League Of Houston
02.2016 - CurrentRead More
Pool and Spa Technician
Sunbelt Spas
08.2014 - 08.2015Read More
Houston Community College
No Degree from Electrical, Electronics And Communications Engineering
Read More
Kempner
High School Diploma
Read More