Devin Dianne Dominguez
Alamo,USA
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
NJ Gainwell Technologies
01.2022 - 01.2024
- Responsible for supervision, development and coaching of CSRs to assure productivity, quality attendance, and timelines of work in the completion of assigned projects and departmental goals
- Performs task to assure service level requirements, adherence goals are met
- Assume leadership responsibility for department task and call center activities as required
- Act as a point of contact as required
- Support and enforce call center expectations as well as departmental policies and procedures
- Monitor and maintain employees timesheets, attendance tracking, disciplinary actions, terminations
- Data entry of provider demographics into the provider enrollment application
- Interfacing with providers to answer inquiries or gather further information regarding a provider enrollment or maintenance request
- Handled escalated calls
- Resolve pending claims based on Medicaid rules and regulations established for final processing
Operations Supervisor
TDB Communications Inc-DC DOES
01.2020 - 01.2022
- Take Inbound calls from Claimants
- Look into claimants portal for any issues or update information they may have had in their account
- Process UI application for claimants
- Help claimants navigate the DOES UI website for assistance
- Educate the claimant on the DC DOES UI process & requirements
- Use Salesforce to notate & upload claimant documents
Customer Service Representative
Maximus Call Center- FEMA
01.2017 - 01.2018
- Inbound/outbound call
- Assisting people who were affected by hurricanes
- Obtains clients information by answering telephone calls
- Interviewing clients verifying information
- Determines eligibility by comparing clients information to requirements
- Fulfilling requests
- Maintaining database
- Updating applications
- Assisting clients with filling out applications
- Transferring calls to other departments
- Data entry
Life Span Rehabilitation Center
01.2015 - 01.2016
- Filed insurance, filing of old/new documents
- Faxed insurance papers to other facilities
- Answered incoming telephone calls and made outgoing telephone calls to schedule appointments
- Complete insurance documents for processing
- Coded insurance billing and verified patient information
- Patient data entry of information
Mac O Rita Grill
01.2015 - 01.2016
- Familiarity with point of sales (POS) and common restaurant machinery
- Training new employees
- Supervised employees
- Bilingual
Heavenly Splendor Family Church
01.2010 - 01.2011
- Cleaning
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners/ shampooers
- Dust and polish furniture and equipment
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Assign duties to other staff and give instructions regarding work methods and routines
- Replace light bulbs and keep storage areas and carts well-stocked, clean, and tidy
Education
No Degree -
Southern Careers Institute
Pharr, TX08.2015
Diploma -
Sonia Soto Mayor High School
Pharr, TX05.2013
Skills
- Word processing
- Spreadsheets
- Customer service
- Keyboarding
- Medical law & ethics
- Medical practice management
- Electronic health records medical billing
- Anatomy and physiology
- Front End duties
- Office procedures
- Business document formats
- Typing speed
- Office administration
- Coding
- Insurance billing & verification
- Medical terms
- Diagnostic modalities
- Payment adjudication
- Immune system
- Heart & skeleton structures
- Communication
- Organization
- Reliability
- Teamwork
- Time management
- Accuracy
- Application of skills
- Detail orientation
- Basic knowledge of Microsoft Office Outlook
- Basic knowledge of Microsoft Office Word
- Basic knowledge of Microsoft Office Excel
- Training
- Salesforce
- Performance monitoring
- CRM
- Data entry background
Timeline
Operations Supervisor
NJ Gainwell Technologies
01.2022 - 01.2024
Operations Supervisor
TDB Communications Inc-DC DOES
01.2020 - 01.2022
Customer Service Representative
Maximus Call Center- FEMA
01.2017 - 01.2018
Life Span Rehabilitation Center
01.2015 - 01.2016
Mac O Rita Grill
01.2015 - 01.2016
Heavenly Splendor Family Church
01.2010 - 01.2011
No Degree -
Southern Careers Institute
Diploma -
Sonia Soto Mayor High School
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