DEVIN DUNAWAY
Mortgage Loan Officer NMLS 882911
Manchester,CT
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Organized Mortgage Loan Officer with 13 years of experience in lending. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Officer
Mortgage Markets Cuso
03.2024 - Current
- NMLS State Licensed in several states
- Generated and funded $19M in loans in 2024, with a focus on purchase transactions comprising 97% of total volume
- Responsible for originating residential mortgages and guiding clients throughout the entire home financing process
- Maintained strict compliance with all federal and state regulations and ensured a seamless, timely closing process with exceptional customer service.
Mortgage Loan Originator
United Bank/Peoples United Bank/M&T Bank
11.2018 - Current
- **The original company United Bank was sold several time, position remained same**
- Team Lead, responsible for training and Development: Providing ongoing training and development for Mortgage Loan Officers to enhance their skills and knowledge.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Worked with underwriters to fix application problems and resolve issues.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Prepared reports on team performance, loan pipeline, and other relevant metrics for senior management.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Explained different types of loans pertaining to client situations.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Mortgage Processing Specialist Team Lead
United Bank
01.2014 - 10.2019
- Processing Team Lead, responsible for leading, mentoring, and managing team of 10 mortgage processors, providing training, and support to ensure efficient and accurate loan processing.
- Worked with highest producing loan officer in Connecticut and top 20 in country
- Processed several different types of loans including land, FHA, VA and various state agency loans
- Managed pipeline size of 50 purchase loans and up to 70 refinance
- Closed average 252 loans for over $72 million from 2014 - 2019
- Average pipeline size 53 loans
- Worked primarily on Encompass
- Numerous awards and certificates for excellence in customer service and
- HMDA audit reviews
Home Service Specialist II
Bank of America
02.2012 - 10.2013
- Worked with underwriting to clear and review received conditions
- Average loan closing cycle 21 days
- Managing creative content that coincides with promotional and
- Special packages to attract mortgage loan customers
- Coordinate and liaison with mortgage loan administration, attorney and clients
- Analyze new federal guidelines, programs and changes and submitting proposal for implementing required alterations in mortgage loan products to Mortgage Product Development Department
- Evaluated financial strength of borrowers to determine risk and repayment capacity.
Loan Processor
Connecticut Housing Finance Authority
05.2011 - 01.2012
- Verify and validate initial information at inception of loan
- Check for accuracy after loan originator completes disclosure package
- Collect statistical data and prepare monthly reports
- Maintain ledgers on individual accounts
- Troubleshoot issues related to credit reports, surveys and appraisals
- Dealt primarily with low income families and FHA loans, FICO scores 520 and below.
Education
Small Business Administration And Management
Central Connecticut State University
New Britain, CTSkills
Team Management
Microsoft Office
Mortgage Banking
FHA/VA
Mentoring/Training
Superb understanding and knowledge of state/federal laws, including FHA/VA/203K regulations, conventional loan requirements, state agency programs including down payment assistance,HMDA, ECOA, TILA
Time Management
Mortgage Software including high proficiency in Encompass, Velocify, Five9, Blend, Statusmart
DU/LP/DO able to read and understand findings
Many connections with mortgage professionals in various fields including CHFA, Bridgeport Housing, MGIC as well as partners with several attorney, insurance representatives and multiple underwriters
Pipeline management regularly handling pipeline size of 40 plus loans
Attention to Detail
Proficient in LoanBeam and manually calculating income from personal/business tax returns
Reporting
Accomplishments
- Chairman's Club 2019-2021
- 2020 Closed $55,451,201 in total volume
- Recognized by the CEO of United Bank as a leader for customer service
- Letters from the VA hospital in Newington, CT for assisting and placing multiple vets in homes
- Taught a first time homebuyers class in CT and Massachusetts from 2016-2019
Timeline
Mortgage Loan Officer
Mortgage Markets Cuso
03.2024 - Current
Mortgage Loan Originator
United Bank/Peoples United Bank/M&T Bank
11.2018 - Current
Mortgage Processing Specialist Team Lead
United Bank
01.2014 - 10.2019
Home Service Specialist II
Bank of America
02.2012 - 10.2013
Loan Processor
Connecticut Housing Finance Authority
05.2011 - 01.2012
Small Business Administration And Management
Central Connecticut State University
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