Devin Dunham
Springdale,AR
Summary
Experienced manager with strong skills in employee training and conflict mediation. Known for fostering teamwork and enhancing service quality, ready to leverage expertise in customer engagement and business planning to drive impactful results.
Overview
6
6
years of professional experience
Work History
Small Business Owner
Myself
Springdale, Arkansas
11.2024 - 02.2025
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Developed targeted marketing strategies that increased customer engagement and enhanced brand visibility.
- Monitored customer feedback and implemented changes to improve service quality based on customer suggestions.
- Set pricing structures according to market analytics and emerging trends.
- Managed financial transactions and maintained accurate bookkeeping to support business operations.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Conducted training for new employees on customer service and operational procedures.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Mediated conflicts between team members to maintain a positive work environment. between staff members and customers.
Receptionist
Burns Tax and Accounting
West Fork, Arkansas
11.2023 - 03.2024
- Greeted clients and visitors with professionalism and warmth.
- Welcomed visitors at the front desk and offered assistance with their inquiries.
- Answered phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for clients with tax professionals efficiently.
- Coordinated client appointments with tax professionals, optimizing scheduling efficiency.
- Provided front desk support during busy tax season to help team productivity.
- Ensured reception area remained tidy and welcoming for clients and staff.
- Managed incoming and outgoing mail, facilitating timely communication.
- Provided administrative support to staff, including document preparation and organization.
Manager/Professional Dog Groomer
Pleasant Ridge Dog Boarding and Grooming
Rogers, Arkansas
06.2020 - 10.2023
- Supervised daily operations of dog boarding and grooming services.
- Coordinated staff schedules to ensure adequate coverage and service quality.
- Managed customer inquiries and service bookings using scheduling software.
- Developed training materials for new staff on grooming techniques and safety standards.
- Oversaw inventory management for grooming supplies and pet care products.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Operations Specialist
SYNQ3
Norman, Oklahoma
01.2019 - 06.2020
- Streamlined operational processes to enhance efficiency and productivity across departments.
- Facilitated communication between departments to ensure cohesive project execution.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
Education
High School Diploma -
Central Clay County Highschool
Ashland, AL06-2018
Skills
- Business planning
- Marketing strategy
- Financial management
- Customer retention
- Business development
- Inventory management
- Customer relationship management
- Operational training
- Team management
- Interdepartmental communication
- Team collaboration
Timeline
Small Business Owner
Myself
11.2024 - 02.2025
Receptionist
Burns Tax and Accounting
11.2023 - 03.2024
Manager/Professional Dog Groomer
Pleasant Ridge Dog Boarding and Grooming
06.2020 - 10.2023
Operations Specialist
SYNQ3
01.2019 - 06.2020
High School Diploma -
Central Clay County Highschool