Devin Durham
Manager
La Plata,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Business-minded Finance Manager promoting more than eight years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Coach
Walmart
La Plata, MD
10.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Lead
Walmart
California, MD
02.2022 - 10.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased area sales by 33% in six months.
- Reduced theft in area by 64% in six months.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Assistant Store Manager
Walmart
Buford, GA
11.2018 - 02.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business Administration
08.2019 - 10.2022
- National Society of Leaders and Success Member
MBA - Finance
01.2023 - Current
- 4.0 GPA
Skills
Maximizing profitability
Relationship building and management
Order management
Team leadership and coaching
Team Building
Strategic thinker
Bank deposit procedures
Personnel development
Accurate money handling
Training and mentoring
Merchandising
Operations
Staff training and development
Financial operations management
Hourly shift management
Goals and performance
Sales expertise
Customer Relations
POS systems
Opening and closing procedures
Mathematical aptitude
Store displays
Systems and software programs
Staff Management
Product and service sales
Database Management
Customer Response
Vendor management
Financial Forecasting
Presentation skills
Report writing
Data Collection
Financial and operational reporting
Advanced financial analysis
Strategic financial planning
GAAP and statutory reporting
Adobe software
Financial statements expertise
Strong organization
Timeline
Southern New Hampshire University - MBA, Finance
01.2023 - Current
Coach - Walmart
10.2022 - Current
Team Lead - Walmart
02.2022 - 10.2022
Southern New Hampshire University - Bachelor of Science, Business Administration
08.2019 - 10.2022
Assistant Store Manager - Walmart
11.2018 - 02.2022