Devin Durham

Work History

Walmart

La Plata, MD

10.2022 - Current

Maintained positive customer relationships by responding quickly to customer service inquiries.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Mitigated business risks by working closely with staff members and assessing performance.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced operational risks while organizing data to forecast performance trends.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Walmart

California, MD

02.2022 - 10.2022

Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Increased area sales by 33% in six months.
Reduced theft in area by 64% in six months.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Walmart

Buford, GA

11.2018 - 02.2022

Maintained positive customer relationships by responding quickly to customer service inquiries.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Rotated merchandise and displays to feature new products and promotions.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to improve customer experience.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Created and maintained safe and secure work environments for employees.
Assisted in recruiting, hiring and training of team members.