Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Devin Durham

Manager
La Plata ,MD

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

8
8
years of professional experience

Work History

Coach

Walmart
La Plata, MD
10.2022 - Current
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Over see 287 employees to include supervisors
  • Increased unit sales YoY by 16% in assigned area of foods and consumables
  • Increased sales YTD by $910,310 over LY
  • 5.6% increase in fresh , 8.8% increase in consumables

Team Leader

Walmart
California, MD
02.2022 - 10.2022
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Increased productivity by 80% and revenue streams by 60% through effective change management practices.
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance on quarterly basis and coached and trained 28 team members, increasing quality of work and employee motivation.
  • Facilitated meetings to communicate team performance goals and results.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed assignments ahead of deadline.
  • Adhered to industry practices, company standards and safety protocols in work.
  • Restocked inventory, completed cycle counts and assisted with full audits.

Assistant Store Manager

Walmart
Buford, GA
01.2019 - 02.2022
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained and managed associates in customer service and sales techniques.
  • Completed routine store inventories.
  • Successful in managing team of employees in high performing retail store.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Support Manager

Walmart
Hinesville, GA
07.2015 - 01.2019
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and customer interactions to assess quality of service.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Coached employees through day-to-day work and complex problems.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Assisted customers with prompt and polite support in-person and via telephone.


Education

MBA - Finance

Southern New Hampshire University
Hooksett, NH
04.2024

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
11.2022

Skills

  • Resource Management
  • Workflow Planning
  • Budget Oversight
  • Customer Satisfaction
  • Employee Operations
  • Employee Performance
  • Coaching and Mentoring
  • Policy Implementation
  • Facility Inspections
  • Strategic Business Planning
  • Regulatory Compliance
  • Schedule Management
  • Organizational Goal Development
  • Profit and Loss Control
  • Problem-Solving Strengths
  • Operational Management
  • Documentation Compliance
  • Risk Management
  • Maximizing profitability
  • Bank deposit procedures
  • Database Management
  • Goals and performance
  • Hourly shift management
  • Store displays
  • Opening and closing procedures
  • Order management
  • Team Building
  • Financial operations management
  • Merchandising
  • Relationship building and management
  • Systems and software programs
  • Accurate money handling
  • Strategic thinker
  • Vendor management
  • POS systems operations
  • Cost Control
  • Pivot tables
  • Quickbooks
  • Basic functions in Excel
  • Advanced Excel spreadsheet functions
  • SQL and Excel expertise
  • Microsoft PowerPoint, Excel and Word
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Planning and Coordination
  • Tableau

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

A champion is someone who gets up when he can’t.
Jack Dempsey

Timeline

Coach

Walmart
10.2022 - Current

Team Leader

Walmart
02.2022 - 10.2022

Assistant Store Manager

Walmart
01.2019 - 02.2022

Support Manager

Walmart
07.2015 - 01.2019

MBA - Finance

Southern New Hampshire University

Bachelor of Science - Business Administration

Southern New Hampshire University

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