Devin Edwards
Live Oak,TX
Summary
Professional customer service expert with proven ability to deliver and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Salelytics
03.2022 - 03.2025
- Handled a high volume of inbound calls assisting potential customers in scheduling appointments with our doctors for a medical device.
- Delivered exceptional customer service to every customer by providing knowledge of products and services with a positive attitude and focus on customer satisfaction.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Placed outbound calls to follow up on scheduled appointments.
- Trained new hires on our company policies and procedures.
Receptionist Coordinator
Shining Stars Daycare
06.2019 - 01.2022
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected deposits, fees, and payments.
Education
High School Diploma -
Academy of Creative Education
San Antonio, TX09-2008
Skills
- Data entry
- Customer service
- Building rapport
- High inbound call volume
- Outbound follow-up
- Active listening
- Critical thinking
- De-escalation techniques
- Problem resolution
- Computer proficiency
Timeline
Customer Service Advisor
Salelytics
03.2022 - 03.2025
Receptionist Coordinator
Shining Stars Daycare
06.2019 - 01.2022
High School Diploma -
Academy of Creative Education
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