Devin Elliott

• Handled catering scheduling, ordered food and planned events.
• Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
• Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
• Met with clients to outline desired goals and prepared quotes for overall catering costs.
• Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
• Designed catering packages to increase sales and customer experience.
• Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
• Secured high-profile contracts, expanding company's market presence and reputation.
• Increased repeat business through exceptional customer service and attention to detail in event execution.
• Initiated marketing strategies that effectively increased brand visibility and attracted new clients.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Examined customer loan applications for loan approvals and denials.
• Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.

• Monitored line processes to maintain consistency in quality, quantity and presentation.

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• Maintained well-organized mise en place to keep work consistent.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Created recipes and prepared advanced dishes.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
• Verified compliance in preparation of menu items and customer special requests.

• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
• Organized work to meet demanding production goals.
• Assembled Lawn mower products according to changing daily work orders and specific customer needs.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Reviewed job specifications to determine appropriate setups for production runs.

• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
• Helped customers complete purchases, locate items and join reward programs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Oversaw group of 20+ cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Maintained stock within optimal levels to meet expected customer and sales levels.
• Directed team of 20+ cashiers to maximize performance and deliver exceptional service to every customer.
• Resolved escalated customer disputes with special actions such as discounts.
• Assisted customers by answering questions and fulfilling requests.
• Displayed new stock and rotated existing products.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
• Educated employees on all job tasks, including register use, merchandising and customer service.