Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DEVIN FLOYD

Mount Juliet,TN

Summary

Dedicated client relations professional with many years in building and furthering client relationships. Successful at boosting portfolio growth, client retention, and customer satisfaction using consultative and personable approach. Strong leader focused on collaborating with internal teams and motivating staff, resulting in increased sales and ideal client experiences.

Overview

7
7
years of professional experience

Work History

Client Relations Manager

Gammon, Drueck & Watson CPAs
Mt. Juliet, TN
09.2023 - Current
  • Identified new business opportunities through comprehensive client needs analysis and research.
  • Consulted with senior management and executed training sessions for staff members focused on client relationship management.
  • Established new and maintained existing relationships by cultivating open and positive dialogue, delivering high-quality service, and following up after sales close.
  • Identified opportunities for upselling services, and recommended them to clients accordingly.

Front Office Manager

Hyatt Centric Downtown Nashville
Nashville, TN
08.2021 - 09.2023
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Consistently led team in exceeding customer service targets and received company-wide recognition for maintaining top 5 performance.

Management Trainee

Enterprise Holdings Inc
09.2020 - 08.2021
  • Voted MVP of region for March and qualified for the airport’s Top Gun program for area’s top performers
  • Marketed to new accounts as well as maintained and improved relationships with existing accounts
  • Analyzed and audited rental agreements; worked accounts receivable and collected on due payments
  • Responsible for increasing revenue per vehicle through additional product sales and upsells

Assistant Front Desk Manager

Hyatt Place Nashville Downtown
05.2018 - 03.2020
  • Responsible for recruiting and training Front Desk Staff whilst enforcing standards and procedures to improve guest service scores and associate engagement
  • Record and submit payroll, respond to guest reviews, track and update inventory for any guest amenity or departmental needs
  • Conduct monthly department meetings and bi-monthly, one-on-one meetings to resolve outstanding issues and identify areas of improvement
  • Act as Manager on Duty for designated shifts and address any issues or escalated complaints to ensure seamless guest experiences

Education

Bachelor’s Degree - Hospitality Management

University of Central Florida Rosen College of Hospitality Management

Skills

  • Problem Resolution
  • Team Leadership
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Work Planning and Prioritization
  • Customer Relations
  • Complex Problem Solving
  • Verbal and Written Communication
  • Exceptional Customer Support
  • Suggestive Selling

Accomplishments

  • Recognized as Manager of the Quarter for outstanding performance and team contributions.
  • Led team to achieve Department of the Year, earning recognition from upper management and financial reward.
  • Consistently maintained top customer satisfaction ratings in the company.

Timeline

Client Relations Manager

Gammon, Drueck & Watson CPAs
09.2023 - Current

Front Office Manager

Hyatt Centric Downtown Nashville
08.2021 - 09.2023

Management Trainee

Enterprise Holdings Inc
09.2020 - 08.2021

Assistant Front Desk Manager

Hyatt Place Nashville Downtown
05.2018 - 03.2020

Bachelor’s Degree - Hospitality Management

University of Central Florida Rosen College of Hospitality Management

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