Summary
Overview
Work History
Education
Skills
Career Overview
Software
Timeline
Generic

Devin Ford

Summary

Experienced Network Specialist with a solid background in Information Technology, professional sales, SCADA, and training. Proven ability to design, implement, and manage complex networks while delivering exceptional customer and network support. Skilled in communicating technical concepts to diverse audiences and driving team success through effective training and leadership. Demonstrated expertise in software concepts, process improvement, and collaborative problem-solving while maintaining strong attention to detail.

Overview

7
7
years of professional experience

Work History

Network Specialist

Energy Transfer
07.2023 - Current
  • Proficiently configured Cisco hardware for deployment across corporate and SCADA networks, ensuring seamless functionality and optimal performance.
  • Successfully managed high workloads while adhering to stringent deadlines, demonstrating exceptional time management and prioritization skills.
  • Skilled in configuring and resolving issues with Cisco routers and switches, leveraging extensive knowledge of LAN/WAN technology to troubleshoot hardware and software problems effectively.
  • Conducted comprehensive troubleshooting of network issues, employing advanced problem-solving abilities to swiftly identify and resolve issues, ensuring uninterrupted network operations.
  • Demonstrated exceptional ability to quickly grasp new concepts and effectively apply acquired knowledge.
  • Proficient in rapidly familiarizing new team members with company standards and providing comprehensive instruction on Cisco hardware protocols and practices.
  • Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
  • Implemented regular backups and disaster recovery plans, safeguarding against data loss from unforeseen events.
  • Troubleshot and maintained networking devices and infrastructure across the enterprise.
  • Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.

Buyer

DXP Distributing
11.2022 - 07.2023
  • Worked with internal systems as well as suppliers to ensure product is purchased and delivered without delay.
  • Maintained communication with sales and warehouse teams to keep productivity fluid and prevent roadblocks.
  • Enabled a positive environment both at work and on-call with suppliers and other team members.
  • Faced new challenges head-on, learning from all adversity and embracing process improvement.
  • Maintained a smooth and clean inbox while tackling each new request as they came in.

IT/Assistant Manager

Buy The Book
01.2022 - 07.2023
  • Installed and troubleshooted all tech/admin needs throughout the store (Cash registers, Desktops, Laptops, Docks, Monitors, PO Systems, Card Readers, Sound Systems, Server Network, etc.).
  • Provided solutions in all forms of inventory management and customer service.
  • Trained new hires in customer experience and all forms of sales and inventory management.
  • Kept up-to-date invoice records in QuickBooks and assisted with advertising and social outreach.
  • Co-managed the store, handling scheduling, customer issues, and event planning while maintaining high morale during project completion.
  • Provided comprehensive network support by troubleshooting Microsoft 365 and configuring the admin portal.

Dell Business Inside sales Representative

Dell
02.2021 - 11.2021
  • Discovered and resolved customer issues on a wide portfolio of technology, ensuring optimal customer satisfaction.
  • Worked on multiple projects simultaneously, remaining efficient and professional.
  • Focused on customer issues, ensuring prompt and effective resolutions.

IT Tech Specialist

United Airlines/Core staff
02.2018 - 03.2020
  • Active tech specialist for installation and break-fix issues, including printers, desktops, programs, monitors, iPhones, and iPads through ticketing services.
  • Seasoned in working multiple projects/jobs at once, maintaining high efficiency.
  • Trained new employees on various systems, enabling their success.
  • Provided network support and resolved customer issues, focusing on email, Windows refresh, and cloud services.
  • Collaborated with network engineers on airport projects and managed SLAs.

Education

CCNA Certification -

Self Education
10.2024

BA in Video Editing -

Lone Star - Montgomery
01.2017

Skills

  • Troubleshooting & Problem Resolution
  • End-User Technical Support
  • Cisco Routers & Switches Configuration
  • LAN/WAN Networking
  • Microsoft Office 365 Support
  • Help Desk & Ticketing Systems (ServiceNow, Remedy)
  • Network & Server Maintenance
  • Hardware & Software Installation
  • Mobile/Desktop Device Support
  • Strong Communication & Customer Service Skills
  • Training & Mentorship

Career Overview

Dedicated Customer Service Representative, Tech Specialist, and leader motivated to maintain satisfaction and contribute to company success.

Software

Office 365

ServiceNow

Remedy

Putty

Dameware

RealADM

SecureCRT

VMware

Windows 7-11

Active Directory

Timeline

Network Specialist

Energy Transfer
07.2023 - Current

Buyer

DXP Distributing
11.2022 - 07.2023

IT/Assistant Manager

Buy The Book
01.2022 - 07.2023

Dell Business Inside sales Representative

Dell
02.2021 - 11.2021

IT Tech Specialist

United Airlines/Core staff
02.2018 - 03.2020

BA in Video Editing -

Lone Star - Montgomery

CCNA Certification -

Self Education

Similar Profiles

CREATE PROFILE
Devin Ford