Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer friendly with great people skills and social skills to provide the best experience for all parties.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader/Assembly Line Worker
Ford Motor Company
08.2013 - Current
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Communicated with parts companies and distributors to better the quality for my company
Inspect/catch/correct mistakes that could happen
Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Collaborated with engineering teams to improve production efficiency.
Assistant Project Manager
Lowe's
07.2012 - 08.2013
Improved project efficiency by streamlining communication channels and implementing time-saving tools.
Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
Reduced project costs with effective budget management and resource allocation strategies.
Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
Documented customer service policies, scripts and procedures.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
Delivered high-quality customer service by gathering feedback on product deficiencies.
Implemented new quality assurance and customer service standards.
Tire and Lube Technician
Discount Tire
04.2012 - 08.2012
Improved customer satisfaction by providing timely and accurate tire and lube services.
Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
Increased workshop efficiency with proper organization and inventory management practices.
Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
Assisted team members in completing complex repairs, fostering collaboration within the workplace.
Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
Identified potential issues during routine maintenance checks, proactively preventing costly repairs or breakdowns for clients.
Education
Criminal Justice
Oakland University
Rochester, MI
Ford Pre Skilled Trades Course - Skilled Trades
Henry Ford College
Dearborn, MI
06.2016
High School Diploma -
Woodhaven High School
Flat Rock, MI
06.2011
Skills
Team Supervision
Technical Support
Quality Improvement
Client Service
Work Planning
Issue Resolution
Teamwork and Collaboration
Team Check-Ins
Problem-Solving
Attention to Detail
Safety processes and procedures
Flexible Schedule
Project Planning
Decision-Making
Team building
Certification
Ford skilled trades courses, 3 class completion/certification to get on Ford skilled trades wait list- 2016
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