Overview
Work History
Education
Skills
Certification
Skills And Technologies
Timeline
Generic

Devin French

New York,NY

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Analyst Intern | IT Trainee

CourseCareers
12.2024 - Current
  • Configured, provisioned, and troubleshot Azure VMs, VNets, and NSGs for optimal performance and security.
  • Supported installation, configuration, and troubleshooting of osTicket ticketing platform to ensure smooth operations.
  • Administered Active Directory, managing 1,000+ user accounts, roles, and security groups for efficient access control.
  • Managed file share permissions on Windows Server, ensuring secure data access and integrity.
  • Reset passwords and configured profiles for 1,000+ users via Active Directory/DNS, ensuring seamless access.

Property Operations Dispatcher

Lefrak Organization
04.2021 - Current
  • Coordinated dispatch operations for multiple co-op buildings, managing maintenance, security, and property staff for 10,000+ tenants.
  • Prioritized and handled emergency calls, maintenance issues, and service requests, ensuring timely resolutions.
  • Facilitated communication between tenants, staff, and management, keeping all parties informed.
  • Maintained accurate records of incidents and service requests for accountability.
  • Collaborated with property management to optimize operations and enhance tenant satisfaction.

Education

Associate of Arts - Liberal Arts

Queens Community College
Oakland Gardens
12-2018

Skills

  • Troubleshooting
  • OS Support
  • Active Directory
  • Ticketing Systems
  • Cloud Computing
  • Remote Desktop Support
  • Hardware/Software Installation
  • Customer Service
  • Time Management
  • Team Collaboration
  • Adaptability

Certification

  • Course Career's practical helpdesk professional Course May 2025
  • Google IT Support Professional Certification (In progress, expected 3 months from now)


Skills And Technologies


Microsoft Office Suite | Help Desk | Ticketing System | Azure | Network Security Groups | Firewalls | ACLs (Access Control Lists) | Virtual Machines | Virtual Networks | Cloud Computing | Active Directory | File Permissions | Windows 10 | VPN | DNS

Timeline

IT Support Analyst Intern | IT Trainee

CourseCareers
12.2024 - Current

Property Operations Dispatcher

Lefrak Organization
04.2021 - Current

Associate of Arts - Liberal Arts

Queens Community College

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Devin French