Devin Gammons
Red Guard Fire and Security
Westland,MI
1
Certification
12
years of professional experience
Detail-oriented Fire Alarm Technician with a commitment to team development and safety compliance. Skilled in diagnosing complex system issues and driving customer satisfaction through effective communication and streamlined processes.
Work History
Fire Alarm Service Technicain
2 Years- Diagnosed and repaired fire alarm systems, ensuring compliance with safety regulations.
- Collaborated with team members to troubleshoot complex system issues, improving response times.
- Trained junior technicians on installation procedures and safety protocols, fostering skill development.
- Conducted routine maintenance on security equipment, enhancing operational efficiency and reliability.
- Led team in conducting comprehensive inspections of fire safety systems, identifying potential hazards proactively.
- Explained diagnostic findings to customers and outlined repair or service options.
Fire Alarm Manager
7 Months- Led team in implementing fire safety protocols and regulations.
- Developed training programs for staff on equipment handling and safety measures.
- Analyzed customer feedback to drive product improvements and client satisfaction.
- Oversaw performance evaluations, fostering a culture of continuous improvement among staff.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Fire Alarm Technician
4 Years 11 Months- Conducted routine inspections and testing of fire alarm systems to verify functionality and reliability.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms.
- Maintained NICET (National Institute for Certification in Engineering Technology) Level 3 Fire Alarm Certification.
- Streamlined processes by creating detailed documentation of all work performed on fire alarm systems.
- Responded to maintenance calls and troubleshot devices.
- Diagnosed faults in fire alarm systems, implementing corrective measures to restore operational status.
- Installed fire alarm systems in residential and commercial properties, ensuring compliance with safety regulations.
- Mentored junior technicians on installation procedures and troubleshooting techniques, enhancing team capabilities.
- Test and Inspect special hazard systems i.e.: CO2, Halon, FM-200
- Service special hazard systems
Technician
4 Years 10 Months- Installed and maintained fire alarm systems, ensuring compliance with safety regulations.
- Conducted routine inspections of fire safety equipment to verify functionality and reliability.
- Assisted in troubleshooting technical issues, providing quick resolutions to enhance service quality.
- Collaborated with team members on project planning, improving workflow efficiency and execution timelines.
- Trained new technicians on installation procedures and safety protocols to ensure consistent performance standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
High School Diploma
Skills
Preventive Maintenance
Documentation and reporting
Mechanical aptitude
Analytical thinking
Attention to detail
Customer service
Work with minimal supervision
Punctual and reliable
Certification
- NICET 3
- FAST
- Detroit Fit.
- EST 3
- VS/VM
- FIKE
- VESDA
- AutoCall
Timeline
Fire Alarm Service Technicain
Red Guard Fire and Security
08.2024 - CurrentRead More
Fire Alarm Manager
Fire Defense Equipment Co.
01.2024 - 08.2024Read More
Fire Alarm Technician
Fire Defense Equipment Co.
02.2019 - 01.2024Read More
Technician
Eagle Security Fire & Life Safety
03.2014 - 01.2019Read More
Franklin High School
High School Diploma
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