Summary
Overview
Work History
Education
Skills
Timeline
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DeVin Garland

Seattle,WA

Summary

Innovative aviation operations duty manager with over 10 years of experience driving operational excellence through technology integration in airport environments. Skilled in leading cross-functional teams and implementing and utilizing systems for flight scheduling, gate management, passenger services, and safety/compliance. Proven success in managing procurement, vendor relationships, and operational teams while ensuring adherence to FAA, TSA, and organizational requirements. Adept at training staff, leading operations, and delivering scalable solutions that enhance efficiency, safety, and the passenger experience. Recognized for collaborative leadership, strategic problem-solving, and a results-driven approach to aviation management.

Overview

14
14
years of professional experience

Work History

Airport Duty Manager

Port of Seattle
Seattle, WA
10.2024 - Current
  • Monitor and ensure the smooth operation of airport activities, including terminal and airside activities, passenger flow, and ground handling operations.
  • Coordinate with airlines, ground handlers, security teams, and other airport stakeholders to facilitate seamless operations.
  • Ensure compliance with aviation safety and security regulations, implementing and enforcing safety protocols.
  • Respond to and manage irregular operations, emergencies, and incidents, following established procedures and protocols.
  • Identify areas for improvement in airport operations, and implement new technologies or processes to enhance efficiency and safety.
  • Liaise with senior management, airport authorities, and other external stakeholders to address operational issues, and ensure smooth communication.
  • Support airport contingency planning and emergency response drills, ensuring the airport is prepared to handle various scenarios.
  • Plan, organize, collaborate, and coordinate airport construction projects.
  • Act as the incident commander in times of emergency or IROP conditions.
  • Coordinate and run the Snow Desk during winter operations.
  • Utilize various software and technology, such as Veoci, Aerobahn, Weather Sentry, and EverBridge, to ensure safe and efficient operations within the movement area and the terminal.

Airport Operations Officer

Sacramento County Department of Airports
Sacramento, CA
03.2023 - 10.2024
  • Utilized multiple operations technology platforms, such as Airport IQ, ProDigic, Rave, and Virtower, to oversee, log, and maintain records and logs of operations.
  • Assisted in building the Landside/Terminal operations module for the ProDigic platform.
  • Selects, supervises, trains, and evaluates staff.
  • Plans, coordinates, assigns, and reviews the work of subordinate staff.
  • Investigates and resolves disciplinary issues.
  • Responded to and investigated any medical emergencies that occurred within the terminal.
  • Assisted airside and other departments within the airport when needed.
  • Develop and maintain cooperative, effective working relationships with others.
  • Interpreted and applied applicable federal, state, and local laws, codes, and regulations regarding aviation operations.
  • Applied customer service skills and followed up to ensure customer satisfaction and commitments have been met.
  • Collected and compiled a variety of data and information pertinent to the operation such as terminal forecasts, parking forecasts, and operational difficulties/issues on behalf of management.
  • Engaged in periodic staff performance evaluations and disciplinary actions when necessary.
  • Represented management, up to and including the Director of Airports, in their absence.
  • Ensured the proper function and operation of all parking and ground transportation lots, and tenants.
  • Rotated various shifts and schedules based on department needs.
  • Responsible for the overall planning, direction, and efficiency of staff performance while on shift.
  • Drafted and disseminated reports and shift summaries to management.

Airport Operations Supervisor

Raleigh Durham Airport Authority
Raleigh, NC
02.2022 - 03.2023
  • Supervised, planned, assigned, and reviewed the work of airport operations personnel engaged in monitoring either airfield, landside, terminal operations, security, safety, and other activities related to passengers, airlines, tenants, and the general public.
  • Directed and participated in the inspection of airfield facilities, including airport grounds, parking facilities, runways, taxiways, aircraft aprons, gate assignments, and service roadways, to assure safety, security, and efficiency of operations, and the expeditious flow of aircraft; monitor airfield activities; arranged escort for persons within the AOA or SIDA areas.
  • Monitored the centralized security system to enforce TSA regulations, and enforce the Airport Security Program to ensure compliance.
  • Monitored and coordinated ramp control functions with ramp tower staff to ensure the safe operations of aircraft maneuvering on the terminal apron.
  • Responded to emergency situations occurring at the airport; participated in the evaluation and determination of actions to be taken in response to airport emergencies; coordinated airport activities with police, ARFF, and other emergency personnel during incidents and accidents while returning the airport to normal operations.
  • Attended meetings with the FAA, TSA, tenants, and airport personnel to discuss operations, security, and safety issues; meet with departmental staff to discuss the coordination of operational activities during the construction and/or renovation of airport facilities.
  • Prepared detailed reports of activities, incidents, and proposed solutions; recommended and implemented new procedures and SOPs concerning security, coordination with police, fire, and medical personnel, and operational response to emergencies.
  • Served as the spokesperson for the operations department during the absence of management.
  • Responded to media inquiries during times when the airport's public information officer is not available.
  • Issued NOTAMs and other airfield advisories, as necessary, to ensure the airlines and authority departments are aware of the airport's operating environment.
  • Monitored airfield safety (wildlife, airfield perimeters, terminals, fuel facilities, fixed-base operations, etc.). Coordinated, reported, and assured that necessary corrections are made.
  • Responded to environmental hazards affecting safety at the airport, i.e., fuel spills, hazardous materials spills, natural gas leaks, fires, etc., assisting and coordinating cleanup efforts through liaison with emergency response agencies, tenants, contractors, airline companies, etc.
  • Coordinated and monitored snow and ice removal operations on the airport's runways, taxiways, aircraft parking aprons, public roadways, parking decks/lots, sidewalks, etc. To ensure customer safety is not compromised.
  • Monitored and disseminated severe weather conditions to applicable organizations, and may supervise the activities of the 'snow desk' during winter weather events.
  • Conducted investigations, obtains pertinent information, and develops reports pertaining to events and airport activities. Presents information in written, oral, or other formats.
  • Provided input and drafted revisions to airport rules and regulations, operations practices, safety, and security policies.

Airport Operations Officer

City of Fresno
Fresno, CA
06.2020 - 02.2022
  • Inspected the airfield, terminal, perimeter, and grounds for compliance with Federal Aviation Administration (FAA), Transportation Security Administration (TSA), and airport rules and regulations.
  • Conducted inspections of airport lighting, taxiways, runways, and aprons, and reported hazardous, substantial maintenance, or construction problems.
  • Coordinated airport operations during the assigned shift, ensuring the safety and security of the public, tenants, and airport staff.
  • Coordinated and managed aircraft parking and gating assignments, utilizing AODB technology.
  • Directed and participated in the inspection of terminal buildings and ground transportation facilities, including concourse, terminal, gate areas, concession areas, the interior and exterior of buildings, sidewalks, parking lots, and public access roadways, to assure the safety, security, and efficiency of terminal and ground transportation operations.
  • Submits maintenance requests based on observations and results of inspections.
  • Monitored the activities of tenants, licensees, and maintenance personnel during assigned shifts to ensure compliance with airport standards, policies, and regulations.
  • Issued and filed NOTAMs to report all conditions that impact the safe operations of aircraft, and ensure prompt communication to the FAA, air carriers, and other airport users.
  • Maintained a working knowledge of FAR Part 139 and other federal aviation regulations pertaining to airfield markings and lighting, and maintains a working knowledge of additional rules governing the certification and operation of the airport.
  • Worked cooperatively with other divisions to ensure compliance with applicable aviation, safety, and security regulations.
  • Provided support to the Airports Operations Division in overseeing airside and/or landside operations on the assigned shift; served as a resource in resolving difficult problems; and provided input in employee performance evaluations.
  • Provided frequent contact with airport management to exchange information and concerns with respect to policies, procedures, airport activities, operating conditions, tenant relations, and FAA directives.
  • Participated in the planning and coordination of the mass casualty/emergency triennial exercise.
  • Initiated the acquisition and implementation of new software programs to assist with daily operations logs, inspections, maintenance, and training records.
  • Demoed and vetted various companies to acquire software and technology to support operations airport-wide.
  • Acquired, implemented, and trained personnel on Aero Simple software.
  • Built and developed the airport's database and assets within the Aero Simple program.
  • Actively participated in updates and rewrites of pertinent airport documents, such as the ACM and AEP.
  • Revamped training material for operations and maintenance staff.
  • Maintained and updated airport badging, training, driving, and violations records.

Airport Security Coordinator

Aspen/Pitkin County Airport
Aspen, CO
07.2019 - 06.2020
  • Implemented the airport's overall safety, security, and emergency management programs, ensuring compliance with all federal, state, county, and local regulations, as well as best practices for commercial airport service.
  • Responded to, investigated, and documented emergency, critical, or unusual events occurring on Airport property; acted as the Airport representative on the scene during emergencies, and provided support to fire, law enforcement, and medical responders. Participated fully in the Incident Command System.
  • Responded to notifications of security breaches, managed CCTV systems, and maintained appropriate records for all security checks, inspections, violations, and breaches.
  • Inspected and monitored the entire airfield regularly for discrepancies, ensured wildlife mitigation, responded to aircraft alerts, and issued NOTAMs for non-compliant conditions.
  • Served as the point of contact for Airport Operations and Security.
  • Monitored terminal activity, acted as a representative to aid, and deescalated situations.
  • Conducted line management at the TSA checkpoint when needed.
  • Participated in snow removal operations for airside and landside areas of the airport using light and heavy-duty motorized and manual equipment; oversaw snow removal crews in compliance with the airport's snow and ice control plans while communicating with ATCT and aircraft.
  • Assisted in the testing, acquisition, and implementation of software and technology such as Harris Ops and Veoci to aid in the efficiency of the operation.

Air Traffic Control Trainee

Federal Aviation Administration
Oklahoma City, OK
09.2018 - 12.2018
  • Maintained positive separation of aircraft using approved separation minima and automated procedures.
  • Issued safety alerts based on primary and secondary radar data.
  • Disseminated NOTAMS, METARS, PIREPS, and other pertinent flight information to pilots and other airport officials.
  • Terminal air traffic control training in the National Airspace System.
  • Issued control instructions to provide separation and assure the orderly and expeditious movement of aircraft departing, landing, approaching for landing or flying within and between terminal areas.
  • Controlled the movement of aircraft and vehicles on the airport's surface.
  • Furnishing information to pilots concerning clearances to operate aircraft, weather and field conditions, and pertinent operating and procedural instructions.
  • Relayed messages concerning operation and control of aircraft between pilots and other air traffic facilities.
  • Coordinated with mutual aid and emergency services during the event of an aircraft incident or emergency.
  • Maintained control of all movement areas on the airfield.
  • Coordinated between local and ground control to properly maintain positive control and separation of aircraft and vehicles.

Ramp Agent Lead

Delta Air Lines
Atlanta, GA
03.2012 - 09.2018
  • Led and trained teams of 3-6 people on methods and procedures necessary to load/unload aircraft in a safe and timely manner.
  • Assisted customers with various needs and concerns.
  • Responsible for correct load information of aircraft such as weight and balance.
  • Marshal arriving and departing aircraft into designated gate.
  • Operated heavy duty equipment such as belt loaders/can loaders, jet tugs, and forklifts.
  • Properly sorted and scanned cargo onto aircraft.
  • Staged and loaded cargo.
  • Trained new employees.
  • Coordinated details and updates regarding flight information via radio with pilots and management.

Education

Bachelor's of Science - Aviation Management

Middle Georgia State University
Macon, GA
06-2015

Bachelor's of Science - Logistics Management

Middle Georgia State University
Macon, GA
06-2015

Skills

  • Procurement and acquisition
  • Leadership
  • Supervising Experience
  • Part 139 Compliance
  • Incident management
  • Staff training
  • Conflict resolution
  • Technology implementation
  • Customer service
  • Emergency Management
  • Report Preparation

Timeline

Airport Duty Manager

Port of Seattle
10.2024 - Current

Airport Operations Officer

Sacramento County Department of Airports
03.2023 - 10.2024

Airport Operations Supervisor

Raleigh Durham Airport Authority
02.2022 - 03.2023

Airport Operations Officer

City of Fresno
06.2020 - 02.2022

Airport Security Coordinator

Aspen/Pitkin County Airport
07.2019 - 06.2020

Air Traffic Control Trainee

Federal Aviation Administration
09.2018 - 12.2018

Ramp Agent Lead

Delta Air Lines
03.2012 - 09.2018

Bachelor's of Science - Aviation Management

Middle Georgia State University

Bachelor's of Science - Logistics Management

Middle Georgia State University

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