Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Gilbert

Trumbull

Summary

Motivated customer service professional with over a decade of experience in a wide variety of customer service jobs. A man with an exceptional commitment to providing superb customer service and getting the job done right. Experienced in driving and operating ambulances, Comfortable with long days on the road upwards of 12 plus hours. Highly organized and able to multitask and learn new skill sets and processes quickly.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Emergency Medical Technician

Danbury Hospital
06.2024 - Current
  • Operate ambulance vans and box truck style ambulances daily with extreme caution and efficiency.
  • Driving both long and short distances, proficient at backing up, parking, and navigating narrow roads.
  • Providing emergency medical care to patients in critical situations, prioritizing rapid assessment and treatment while maintaining detailed documentation and communication with hospital staff.
  • Adapting to diverse emergency scenarios with creative problem-solving skills, demonstrating patient care while maintaining composure under pressure.

SERVER

KPOT
05.2023 - 06.2024
  • Trained new servers in restaurant procedures and customer service standards.
  • Completed opening and closing checklists according to set standards.
  • Handled multiple tables simultaneously with high service quality.
  • Engaged customers in friendly conversation to build connections and increase satisfaction.

RECRUITER

HumanEdge Staffing Agency
12.2022 - 04.2023
  • Conducted interviews with potential candidates via zoom.
  • Provided interview prep to help when they interview with the client.
  • Entered customer data into a CRM.
  • Sourced and placed multiple new hires into our clients' place of work.

BARTENDER AND SERVER

Tavern 7
05.2022 - 12.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
  • Fostered welcoming atmosphere through personalized customer interactions, memorizing regular patrons' preferences and building rapport that encouraged repeat business.

INSIDE SALES REPRESENTATIVE

Prosper Trading Academy
05.2022 - 11.2022
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Created and updated customer accounts with relevant information.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.

BARISTA AND SERVER

Terrain
11.2021 - 05.2022
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Waited tables and gave excellent customer service.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

CUSTOMER SERVICE SPECIALIST

Whole Foods Market
07.2019 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Purchased and unloaded product for the sales floor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated pallet jacks, forklifts, and other equipment regularly.

BAKERY CLERK

Billy's Bakery
03.2018 - 11.2019
  • Prepared and packed boxes for overnight delivery.
  • Decorated cakes and prepared products to meet customer requirements.
  • Alternated goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked.
  • Provided excellent customer service in person and over the phone.

RETAIL SALES ASSOCIATE

Eastern Mountain Sports
10.2014 - 06.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawers.
  • Opened and closed the store independently and prepared a nightly bank drop.

Education

Associate - Science

Norwalk Community College
06.2017

Skills

  • Customer Service
  • Problem Resolution
  • Teamwork
  • Multitasking
  • Product/Inventory Management
  • Training
  • Driving
  • Attention to detail
  • Observation skills
  • Critical thinking

Certification

  • EMT & CPR Certification
  • EMT Certification Program
  • Guard Card

Timeline

Emergency Medical Technician

Danbury Hospital
06.2024 - Current

SERVER

KPOT
05.2023 - 06.2024

RECRUITER

HumanEdge Staffing Agency
12.2022 - 04.2023

BARTENDER AND SERVER

Tavern 7
05.2022 - 12.2022

INSIDE SALES REPRESENTATIVE

Prosper Trading Academy
05.2022 - 11.2022

BARISTA AND SERVER

Terrain
11.2021 - 05.2022

CUSTOMER SERVICE SPECIALIST

Whole Foods Market
07.2019 - 04.2022

BAKERY CLERK

Billy's Bakery
03.2018 - 11.2019

RETAIL SALES ASSOCIATE

Eastern Mountain Sports
10.2014 - 06.2017

Associate - Science

Norwalk Community College

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