Devin GIllary
New Kensington,PA
Summary
Dedicated candidate with a passion for resolving customer issues and providing excellent customer service. Experienced in resolving complex technical issues in a timely manner. Possesses a strong understanding of computer systems, hardware, and software. Exceptional interpersonal and communication skills, enabling successful collaboration with customers and colleagues.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Uber Eats
Uber Eats
01.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Delivery Driver
Veltre's Italian Kitchen
02.2005 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
Infantry Fire Team Leader
United States Marine Corps
06.2003 - 12.2005
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Student Intern
Forbes Road Career/Technology
09.2000 - 06.2003
- Worked with management and instructors to establish core skills related to job and industry.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
- Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
- Drafted research papers with resource citation in required format.
Education
Associate of Science - CYBERSECURITY AND IT SUPPORT SPECIALIST
05.2023
- Dean's List
- GPA 4.0
Vocational - Computer Networking And Ethernet Technology
06.2003
- Professional Development: Network Administrator
Skills
- Analytical and Methodical
- Troubleshooting Network Issues
- Help Desk Support
- Support Ticket System Management
- User Support and Troubleshooting
- Switches and Routers
- Remote System Analysis
- Microsoft Windows and Office
- Network Infrastructure Monitoring
- Collaborative Team Player
- Hardware Components
- Technical Support Triage
- Maintenance & Repair
- Problem Resolution
- Computer Skills
- Critical Thinking
- Reporting and Documentation
- Customer Service
- Managing Security Breaches
Certification
- Testout Ethical Hacker Pro Certification
- Testout Security Pro Certification
- Testout Network Pro Certification
Timeline
Uber Eats - Uber Eats
01.2021 - Current
Delivery Driver - Veltre's Italian Kitchen
02.2005 - 08.2021
Infantry Fire Team Leader - United States Marine Corps
06.2003 - 12.2005
Student Intern - Forbes Road Career/Technology
09.2000 - 06.2003
Community College of Allegheny County - Associate of Science, CYBERSECURITY AND IT SUPPORT SPECIALIST
Forbes Road Career And Technology Center - Vocational, Computer Networking And Ethernet Technology
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