Devin Gross
Olney,MD
Summary
Recent graduate with a strong foundation in customer service and practical experience gained through academic projects. Skilled in teamwork, problem-solving, and time management. Eager to begin a professional career and contribute meaningfully with dedication, initiative, and a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gate Guard (Seasonal)
Paradise Pool Service, LLC
Fairfax, VA
05.2022 - 09.2024
- Maintained a secure and safe environment for pool patrons by enforcing facility rules and monitoring activities.
- Identified and managed potential safety risks, providing swift responses to emergencies to ensure public safety.
- Delivered exceptional guest services with clear communication, patience, and empathy, fostering a welcoming environment for visitors.
- Collaborated with staff to improve overall safety measures and ensure smooth daily operations.
Education
High School -
Colonel Zadok Magruder High School
Derwood, MD05.2025
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Thomas Edison School of Technology
Wheaton, MD05.2025
Skills
- Communication: Strong verbal and interpersonal communication to effectively engage with patrons and resolve conflicts
- Guest Services: Exceptional ability to provide assistance and ensure customer satisfaction
- Patience and Empathy: Demonstrated capacity to handle stressful situations with composure and understanding
- Alertness: Acute attention to surroundings to identify and address potential safety concerns
- Maintaining records
- Incident reporting
- Site access control
- Gate management
- Teamwork and collaboration
- Customer service
Certification
- PrintED Certified
- Graphic Design Certified
Timeline
Gate Guard (Seasonal)
Paradise Pool Service, LLC
05.2022 - 09.2024
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Thomas Edison School of Technology
High School -
Colonel Zadok Magruder High School