Devin Hailey
Glendale,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining merchandise operations at Goodwill Store and Donation Center. Adept at fostering teamwork and collaboration, with a keen eye for product organization. Demonstrated adaptability and creative problem-solving skills, significantly contributing to peak season efficiency and training initiatives.
Overview
4
4
years of professional experience
Work History
Retail Merchandise Processor
Goodwill Store and Donation Center
04.2022 - Current
- Sorted, priced and stocked merchandise on sales floor.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Facilitated smooth transitions between seasonal merchandise assortments through proactive planning and coordination with store management.
- Assisted in training new hires on merchandise processing procedures, contributing to a cohesive and efficient team environment.
Lead Sales Associate
Goodwill Store and Donation Center
04.2021 - 04.2022
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Representative
David's Bridal
12.2020 - 03.2021
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed daily, weekly, and monthly reports on help desk team's productivity.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ06-2020
Skills
- Product Organization
- Teamwork and Collaboration
- Quick Learner
- Time Management
- Attention to Detail
- Dependable and Responsible
- Reliability
- Creative Thinking
- Adaptability and Flexibility
- Self Motivation
Timeline
Retail Merchandise Processor
Goodwill Store and Donation Center
04.2022 - Current
Lead Sales Associate
Goodwill Store and Donation Center
04.2021 - 04.2022
Customer Service Representative
David's Bridal
12.2020 - 03.2021
High School Diploma -
Valley Vista High School
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