Summary
Overview
Work History
Education
Skills
Timeline
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Devin Hall

Draper,UT

Summary

Experienced with coordinating complex dispatch operations, ensuring seamless communication and efficient scheduling. Utilizes strategic planning and real-time problem-solving to address operational challenges. Track record of maintaining high standards of service through effective team collaboration and adaptability.

Overview

7
7
years of professional experience

Work History

Dispatcher Coordinator

Any Hour Services
04.2024 - Current
  • Assist in coordinating dispatch schedules to ensure performance of services.
  • Support communication between technicians and management for efficient route planning.
  • Monitor real-time tracking systems to enhance service response times.
  • Learn operational processes for handling customer inquiries and resolving issues.
  • Utilize scheduling software to organize daily dispatch activities effectively.
  • Adapt quickly to changing priorities, ensuring seamless operational continuity during peak periods.
  • Improve customer satisfaction with timely and accurate dispatching of service requests.
  • Provide exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinate schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Train new dispatchers on company procedures, software applications, and communication protocols.
  • Conduct regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
  • Stay current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
  • Resolve conflicts between technicians and customers in a diplomatic manner to maintain positive relationships.
  • Champion process improvement initiatives within the department that have led to measurable increases in efficiency, productivity, and customer satisfaction.
  • Maintain detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
  • Collaborate with other departments to streamline processes and improve overall operational efficiency.
  • Monitor technician performance metrics regularly, providing feed back to optimize productivity.
  • Communicate with technicians and personnel to coordinate timely services.
  • Balance schedule and customer demands against team capabilities and available technicians to meet performance objectives.
  • Analyze customer feedback and provided solutions to improve customer service.
  • Direct dispatching, routing, and tracking of fleet vehicles.
  • Track progress of technicians jobs to identify possible delays and provide real-time updates to customers.
  • Oversee route and schedule of technicians to manage daily schedule and maintain organized shifts.
  • Manage high call volumes while maintaining composure and professionalism under pressure.

Food Court Head Manger

Lehi City
08.2018 - 12.2023
  • Led daily operations to ensure efficient workflow and optimal team performance.
  • Developed training programs for staff, enhancing skill sets and knowledge retention.
  • Implemented inventory management systems, improving stock accuracy and reducing waste.
  • Coordinated communication to streamline processes and resolve issues promptly.
  • Purchasing and preparation of all produce.
  • Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
  • Coached and supervised team members to outline clear job expectations and conduct reviews.
  • Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
  • Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
  • Counting and closing of tills.
  • Oversaw day-to-day operations, ensuring smooth workflow management and adherence to established policies.
  • Provided strong leadership to enhance team productivity and morale.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Lehi High School
Lehi, UT
05.2020

Skills

  • Proficient in dispatch software
  • Strategic route optimization
  • Incident reporting
  • Logistics management
  • Geographical expertise
  • Scheduling expertise
  • Customer service
  • Effective problem resolution
  • Effective time management
  • Attention to detail
  • Multitasking and organization
  • Prioritizing calls
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Dispatching procedures
  • Decision-making
  • Dispatch coordination
  • Customer relations
  • Data entry
  • Conflict resolution
  • Technical aptitude
  • Adjusting routes
  • Training new hires
  • Critical thinker
  • Service Titan, Nextraq, Microsoft, Spread sheet, and over all technological proficiency
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Relationship building
  • Goal setting
  • Professionalism
  • Task delegation
  • Proficient in calendar management

Timeline

Dispatcher Coordinator

Any Hour Services
04.2024 - Current

Food Court Head Manger

Lehi City
08.2018 - 12.2023

High School Diploma -

Lehi High School

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