Devin Hannah
Sales & Operations Leadership
Columbus,OH
Summary
Talented Regional Vice President possessing first-rate skills in relationship development, contract negotiation and strategic planning. Experienced in Wireless retail sales with 15-year track record of successful leadership performance.
Overview
17
17
years of professional experience
Work History
Regional Vice President
Limitless PCS
11.2016 - Current
- Managed a Retail Frontline Team along with its support groups with 100+ employees covering the Midwest.
- Implemented successful improvements to people, process and equipment.
- Directed hiring and development of 7 area management staff to install local leadership into each market.
- Developed structure and established procedures.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Monitored key business risks and established risk management procedures.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw business-wide changes to modernize procedures and organization.
- Cultivated company-wide culture of innovation and collaboration.
- Created succession plans to provide continuity of operations during leadership transitions.
- Founded performance- and merit-based evaluation system to assess staff performance.
Vice President of Operations
Limitless PCS
10.2022 - 06.2023
- Successfully launched and built an Operations department to support the Retail Sales Frontline teams across the company.
- Identified opportunities to improve business process flows and productivity. Streamlined processes.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Prepared annual budgets with controls to prevent overages.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Drove team engagement to achieve aggressive company targets.
Operations Manager
Duraseal Asphalt Sealing And Paving
10.2015 - 10.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Sales Trainer
Sprint Dealer - PW
09.2014 - 09.2015
- Designed and implemented sales training program and documentation.
- Collaborated with Owners, Director of Sales, Director of Operations, Human Resources, District Managers, and Store Managers to ensure a top down training approach for continuity.
- Developed and led group training courses to align with corporate sales and service goals.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
Regional Manager
Verizon
05.2006 - 09.2014
- Established and maintained operational standards for 26 locations.
- Implemented hiring strategies to build a company leading sales team in multiple Ohio markets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Ohio State University
Columbus, OHColumbus State Community College
Columbus, OHSkills
- Expertise in Sales Operations
- Staff Leadership
- Process Updates
- Talent Recruitment
- Organizational Development
- Strategic Decision-Making
Timeline
Vice President of Operations
Limitless PCS
10.2022 - 06.2023
Regional Vice President
Limitless PCS
11.2016 - Current
Operations Manager
Duraseal Asphalt Sealing And Paving
10.2015 - 10.2016
Sales Trainer
Sprint Dealer - PW
09.2014 - 09.2015
Regional Manager
Verizon
05.2006 - 09.2014
Ohio State University
Columbus State Community College