Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Information Technology Project Coordinator Computer Support TechnicianLocation Preference
On-SiteRemoteHybridLocation: Riverside
Open to relocation: Yes
Open To Work
Devin Hardy
Riverside
Work Preference
Summary
Detail-oriented IT professional skilled in managing project timelines and optimizing team performance. Experience in Microsoft Active Directory and help desk operations, with a strong commitment to developing training materials and enhancing user support.
Overview
6
6
years of professional experience
Work History
Information Technology Project Coordinator
Arrowhead Evaluation Services
Redlands
02.2022 - Current
- Oversaw project timelines and schedules to facilitate efficient resource management.
- Facilitated communication between stakeholders to maintain project alignment and clarity.
- Organized project documentation and maintained records for compliance and reference.
- Facilitated team meetings by preparing agendas and summarizing discussions for clarity.
- Managed user accounts, passwords, permissions and privileges within Active Directory domain services.
- Managed daily help desk operations, ensuring team met performance standards.
- Oversaw ticketing system to track incidents and user requests, enhancing response times.
- Provided ongoing support and guidance to help desk staff on escalated issues.
- Developed training materials for various IT software and systems.
- Conducted workshops to enhance employees' technical skills and knowledge.
- Provided one-on-one support and coaching for staff on IT applications.
- Assisted in onboarding new employees with comprehensive IT training sessions.
- Created user guides and documentation for new software implementations.
- Maintained inventory of hardware assets including servers, laptops, desktops.
Computer Support Technician
Jurupa Unified School District
Jurupa
09.2020 - 08.2021
- Provided technical support for staff and students across multiple school campuses.
- Responded promptly to help desk tickets, resolving issues effectively and efficiently.
- Troubleshot hardware and software issues, ensuring minimal disruption to learning.
- Installed and configured computer systems and software for classroom use.
- Collaborated with IT team to implement system upgrades and enhancements.
- Trained staff on the use of educational technology tools and resources.
- Assisted in maintaining inventory of equipment and supplies for IT services.
- Documented repair processes and solutions in the support ticket system.
Education
Associate of Arts - Communication, Media And Languages
Riverside City College
Riverside, CA12-2021
Associate of Arts - Administration And Information Systems
Riverside City College
Riverside, CA06-2021
Skills
- Project management
- Resource allocation
- Cloud infrastructure management
- Help desk operations
- IT training development
- Remote team management
- Stakeholder communication
Timeline
Information Technology Project Coordinator
Arrowhead Evaluation Services
02.2022 - Current
Computer Support Technician
Jurupa Unified School District
09.2020 - 08.2021
Associate of Arts - Communication, Media And Languages
Riverside City College
Associate of Arts - Administration And Information Systems
Riverside City College