Alexis Bird
Herriman,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Owner Relation Manager
MAXX Property Management
03.2023 - Current
- Build and maintain positive relationships with property owners.
- Act as a liaison between property owners and the company.
- Communicate effectively with owners regarding property management and performance.
- Address owner inquiries, concerns, and requests in a timely and professional manner.
- Provide owners with regular reports on property performance, occupancy, and financials.
- Collaborate with property management teams to ensure owner expectations are met.
- Assist with owner onboarding and orientation processes.
- Negotiate and manage owner contracts, agreements, and lease terms.
- Handle property maintenance and repair requests from owners.
- Monitor and track property revenue, expenses, and budgets.
- Develop and execute strategies to maximize property profitability.
- Stay updated on industry trends and regulations affecting property management.
- Work with accounting and finance teams to manage owner payouts and financial transactions.
- Maintain confidentiality and professionalism in all owner interactions.
- Foster a positive and productive relationship between owners and the company.
Front Desk Receptionist
Best Western Hotel
06.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Co-Manager
Lotus
10.2020 - 03.2022
- Key leadership role as a Co-Manager, responsible for day-to-day store operations
- Collaborated closely with the store manager to ensure store success
- Provided exceptional customer service and managed staff
- Oversaw comprehensive inventory management
- Conducted regular stock assessments and reordered to maintain ample supplies
- Collaborated with suppliers to source fresh and distinctive crystal specimens
- Prioritized cost-efficiency in sourcing practices
- Implemented and enforced inventory control measures to reduce losses due to theft or mishandling
Education
High School Diploma -
Corner Canyon High School
Draper, UT06.2022
Skills
- Crisis Communications
- PR Strategy
- Event Planning
- Data Analytics
- Results Tracking
- Constructive Feedback
- Audience Engagement
- Corporate Communications
- Customer Support
- Key Relationships
- Consumer Behavior
- Staff Support
Timeline
Owner Relation Manager
MAXX Property Management
03.2023 - Current
Front Desk Receptionist
Best Western Hotel
06.2022 - 02.2023
Co-Manager
Lotus
10.2020 - 03.2022
High School Diploma -
Corner Canyon High School