Devin Hickman
Katy,TX
Summary
I am a skilled baker with exceptional knowledge of baking times, methods, temperatures and flavors. I'm well-versed in proper function and maintenance of bakery utensils and equipment, with an established history of keeping costs under control and meeting demanding business objectives while attracting customers with tasty, beautiful breads, cakes, cookies, pastries, and dessert creations. I have over 10 years' experience in culinary environments. In addition, I have specialized knowledge and skill creating and preparing keto, sugar free, and gluten free pastries, breads, and desserts.
Overview
13
13
years of professional experience
Work History
Deli Associate
Buccee's
03.2023 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
Professional Pastry Chef
Kakes Completely Keto LLC
10.2018 - 02.2023
- Packaged finished products for sale.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Supervised and enhanced work of a 6 to 8-person team producing more than 600 items per day.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed display cases to verify freshness and attractiveness of products.
- Trained new employees on bakery methods and procedures.
- Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Managed in-store, pick-up orders and catering needs.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Cut and shaped dough for pies, rolls and other pastries.
- Processed customer orders and payment transactions.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Replenished bakery items in display cases.
- Determined baking times for various items.
- Followed food safety standards when handling ingredients.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Cleaned and maintained kitchen equipment and oven.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared frostings and other toppings for cakes and pastries.
Theater Usher & Booth Sales Representative
AMC Movie Theater, Katy Mills
01.2015 - 10.2018
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
- Maintained clean and organized venue to create pleasant experience for guests.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Surveilled venue to verify guest adherence to safety rules.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Assisted patrons with seating by giving directions and lighting paths.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
Baker /Owner/Operator
Big Black Cakes LLC
08.2011 - 12.2014
- Determined baking times for various items.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Developed recipes for new products and improved existing recipes.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Cleaned and maintained kitchen equipment and oven.
- Managed customer service operations, including taking orders and resolving complaints.
- Processed customer orders and payment transactions.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Cut and shaped dough for pies, rolls and other pastries.
- Operated and maintained bakery equipment, including ovens and mixers.
- Monitored temperatures of ovens, proof boxes and other equipment.
Education
Associate of Arts - Baking And Pastry Arts
Culinary Institute LeNotre
Houston, TX10.2018
Associate of Arts - Business Administration And Management
Oklahoma State University - Oklahoma City
Oklahoma City, OK12.2016
High School Diploma -
Putnam City West High School
Oklahoma City, OK05.2013
Skills
- Health and Safety Compliance
- Active Listening
- Serve Customers
- Mixer Operation
- Inventory Rotation
- Proper Food Handling
- Frosting and Decoration
- Cooking and Baking
- Prepare Orders
- Product Wrapping and Packaging
Accomplishments
I won 3rd Place in the Epicurean Project for my chocolate showpiece creation.
Timeline
Deli Associate
Buccee's
03.2023 - Current
Professional Pastry Chef
Kakes Completely Keto LLC
10.2018 - 02.2023
Theater Usher & Booth Sales Representative
AMC Movie Theater, Katy Mills
01.2015 - 10.2018
Baker /Owner/Operator
Big Black Cakes LLC
08.2011 - 12.2014
Associate of Arts - Baking And Pastry Arts
Culinary Institute LeNotre
Associate of Arts - Business Administration And Management
Oklahoma State University - Oklahoma City
High School Diploma -
Putnam City West High School
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