Devin Highsmith
Raleigh,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team settings.
Overview
1
1
year of professional experience
Work History
Administrative Specialist I
NC Department Of Revenue
03.2023 - Current
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Handled incoming and outgoing mail.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
City Of Raleigh Recreation Leader
City Of Raleigh Parks And Recreation
08.2022 - 03.2023
- Developed positive and productive relationships with kids, parents and staff.
- Engaged participants in recreational activities and team-building exercises.
- Supervised groups of up to 15 children from ages 5-12 from arrival through departure at end of day.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Researched, planned and organized mentally stimulating activities for individuals between ages of [Number] and [Number].
- Transitioned participants between activities, rest periods and field trips.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Collaborated with other recreation staff in developing new recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Scheduled events in recreation facilities and monitored facility conditions.
- Answered phone calls and assisted the public.
Education
No Degree - Computer Engineering
Wake Technical Community College
Raleigh, NCNo Degree - Computer Information Systems
North Carolina Wesleyan College
Rocky Mount, NCHigh School Diploma -
Garner High School
Garner, NC06.2019
Skills
- Examines license applications, registration forms, surety bonds, and irrevocable letters of credit for accuracy and completeness
- Secures replacement bonds and advises of changes to bond amount requirements
- Establishes, maintains, and updates appropriate taxpayer accounts
- Develops and maintains lists using Excel spreadsheet
- Explains Alcohol and some Tobacco tax laws, rules, procedures and regulations to taxpayers by telephone, mail, and e-mail
- Data Entry
- Answer phone calls
Timeline
Administrative Specialist I
NC Department Of Revenue
03.2023 - Current
City Of Raleigh Recreation Leader
City Of Raleigh Parks And Recreation
08.2022 - 03.2023
No Degree - Computer Engineering
Wake Technical Community College
No Degree - Computer Information Systems
North Carolina Wesleyan College
High School Diploma -
Garner High School
Similar Profiles
Ericka JenkinsEricka Jenkins
Administrative Specialist II Reject Specialist at NC Department of RevenueAdministrative Specialist II Reject Specialist at NC Department of Revenue
Rebekkah WintersRebekkah Winters
TPAC Revenue Officer I at NC Department Of RevenueTPAC Revenue Officer I at NC Department Of Revenue
Colleen BurgessColleen Burgess
Excise Tax Application Analyst at NC Department of RevenueExcise Tax Application Analyst at NC Department of Revenue