Devin Hines
Cleveland,TN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
Work History
Load Team Member
McKee Foods
02.2024 - Current
- Work with team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Shipping Resource Operator
McKee Foods
08.2022 - 02.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Load Team Member
McKee Foods
11.2019 - 08.2022
- Enhanced team productivity by implementing efficient project management strategies and workflow systems.
- Worked with team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
ESD Technician Specialist
McKee Foods
10.2017 - 11.2019
- Collaborated with team members to complete complex projects within established timelines.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Contributed to the successful completion of high-stakes projects through meticulous attention to detail and task prioritization.
Department Supervisor With Keys
Home Depot
11.2010 - 10.2017
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Regularly analyzed sales data to identify trends or gaps in product offerings, tailoring inventory decisions accordingly for maximum profit potential.
- Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
- Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Customer Service Associate
Lowe's Home Improvement
03.2010 - 11.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Shift Manager
McDonald's
07.2006 - 03.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate of Arts - Business Management
Miller-Motte Technical College
Chattanooga07.2012
Skills
- Mentoring abilities
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Work Planning and Prioritization
- Coaching and Mentoring
- Safety
- Goal Setting
- Quality Improvement
- Staff Training
- Documentation And Reporting
Timeline
Load Team Member
McKee Foods
02.2024 - Current
Shipping Resource Operator
McKee Foods
08.2022 - 02.2024
Load Team Member
McKee Foods
11.2019 - 08.2022
ESD Technician Specialist
McKee Foods
10.2017 - 11.2019
Department Supervisor With Keys
Home Depot
11.2010 - 10.2017
Customer Service Associate
Lowe's Home Improvement
03.2010 - 11.2010
Shift Manager
McDonald's
07.2006 - 03.2010
Associate of Arts - Business Management
Miller-Motte Technical College
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