Devin Hofknecht
Hampstead,NC
Summary
Skilled Business Process Manager with expertise in optimizing workflows and implementing process improvements to enhance sales and service efficiency in the tech industry. Demonstrated leadership in driving team performance and achieving organizational goals through strategic project management. Adept at fostering a culture of continuous improvement and innovation.
Overview
8
8
years of professional experience
Work History
Business Process Manager
Augury
09.2022 - Current
- Coordinate with multiple teams to establish effective procedures, enhancing sales and service efficiency.
- Utilize data analysis and process mapping to uncover areas for improvement.
- Implement strategic changes to improve Go-To-Market efficiency and user satisfaction.
- Collaborate with IT/IS team members to develop system requirements specifications for software applications used by the organization's departments.
Sales Operations Manager
Augury
09.2021 - 09.2022
- Analyzed sales operations data, and provided recommendations for process improvement.
- Collaborated with various departments to synchronize sales operations goals.
- Compiled feedback from business teams and validated recommendations to assess changes to business processes.
IT Salesforce Administrator
nCino
12.2018 - 08.2021
- Designed and executed Salesforce automation strategies for seamless daily operations across departments.
- Generated reports and dashboards to visualize meaningful forecasting, sales, and customer success data for various departments.
- Implemented and supported third-party Salesforce integrations, such as SalesLoft, Showpad, and GetFeedback.
- Provided daily user support via the IT Help Desk across multiple channels, including Slack and JIRA Service Desk.
Business Analyst, IT
PharPoint Research
05.2017 - 12.2018
- Provided user training for internal systems, and developed business applications and integrations.
- Updated and maintained the internal system knowledge base and system change logs.
- Designed, launched, and managed applications for front-end data entry.
Education
Bachelor of Science - Management Information Systems
University of North Carolina Wilmington
Wilmington, North Carolina, United States05.2017
Skills
- Data Analysis
- Process Mapping
- Salesforce Administration
- Business Process Improvement
Timeline
Business Process Manager
Augury
09.2022 - Current
Sales Operations Manager
Augury
09.2021 - 09.2022
IT Salesforce Administrator
nCino
12.2018 - 08.2021
Business Analyst, IT
PharPoint Research
05.2017 - 12.2018
Bachelor of Science - Management Information Systems
University of North Carolina Wilmington
Similar Profiles
Maya EnochMaya Enoch
AI Product Manager at AuguryAI Product Manager at Augury
Fernando PeñaFernando Peña
Enterprise Sales Development Manager at AuguryEnterprise Sales Development Manager at Augury
M. Omar LancasterM. Omar Lancaster
Field Engineer Lead at AuguryField Engineer Lead at Augury
Courtney HannahCourtney Hannah
7th & 8th General Education English Teacher at Nelson Middle School7th & 8th General Education English Teacher at Nelson Middle School
Grace ThomasGrace Thomas
Server at Daddy Macs Beach GrilleServer at Daddy Macs Beach Grille