Devin Horton
Chicago,IL
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Installation Technician
AT&T
Chicago, IL
10.2022 - Current
- Installed various types of electronic and telecommunication services
- Used computers to make software changes in digital systems
- Worked from ladders to install copper drop wires from areal terminals to get voltage signals to reach customers homes
- Made precision adjustments on switches, relays, and other control devices for maximum operating efficiency
- Diagnosed and located breakdowns within systems and make repairs to restore normal operation using a variety of complex testing methods and equipment
- Communicated with central office techs to correct voltages, signals, and frequencies that are sent to cross boxes so that technician can install services properly and in a safe manor
- Continually improved product knowledge.
Tutor & Mentor
Social Spin LLC
Chicago, IL
01.2018 - Current
- Facilitate study groups in a specified academic setting (library or zoom)
- Assist students with homework, projects, test preparation, papers, research and other academic tasks
- Work with students to help them understand key concepts, especially those learned in the classroom
- Assess student/client performance, developing improvement strategies, making recommendations, suggesting training programs, and offering advice and guidance
- Design learning programs to enhance student learning development in math, art and science.
Store Associate
Jewel Osco
Chicago, IL
06.2021 - 08.2021
- Serve as the brand ambassador, developing and nurturing strong relationships with customers
- Learn customers' needs and wants and personalize purchase opportunities to address them
- Meet sales projections, generate ongoing sales opportunities, and achieve company and individual goals
- Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment
- Connected with different departments to enhance customer shopping experiences and avoid duplication of efforts.
Customer Service Representative
Elston Ace Hardware
Chicago, IL
05.2019 - 07.2021
- Serve as a point of contact for customers with plumbing, electrical, lock installation, and maintenance issues
- Utilize resources such as articles online and in store to creatively solve customer problems
- Safely load and unload stock from warehouse distribution trailers, and check in merchandise
- Effectively sort and place merchandise or items on racks, shelves or bins according to predetermined sequence
- Ensure warehouse is accessible, clean and safe for salespeople and customer traffic.
Education
Bachelor of Science in Business Marketing -
Northern Illinois University (NIU)
04-2026
Cyber Security Certified -
University of Illinois Chicago Tech Bootcamps
Chicago, IL05-2024
High School Diploma -
Evergreen Park HS
05.2021
Skills
- Application security
- Network Security
- Incident Response
- Intrusion Detection
- Patch management
- Compliance Monitoring
- Firewall configuration
- Data Encryption
- Business Continuity
- Cybersecurity frameworks
- Data Security
- Telecommunications Systems
- Protecting networks
Technical Skills And Software
- Trained Software/Premise Technician
- Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Social Media (Facebook, LinkedIn, Twitter, Google+)
- Assessment Tools: Survey Monkey & Poll Everywhere
Leadership And Involvement
- Basketball MVP, 08/2019, 05/2021
- All Conference EP Basketball Team, 10/2019, 02/2020
Timeline
Installation Technician
AT&T
10.2022 - Current
Store Associate
Jewel Osco
06.2021 - 08.2021
Customer Service Representative
Elston Ace Hardware
05.2019 - 07.2021
Tutor & Mentor
Social Spin LLC
01.2018 - Current
Bachelor of Science in Business Marketing -
Northern Illinois University (NIU)
Cyber Security Certified -
University of Illinois Chicago Tech Bootcamps
High School Diploma -
Evergreen Park HS