Devin Hughes
Bountiful,UT
Summary
Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Overview
13
13
years of professional experience
Work History
Mountain Bike Coach
Woodward Park City
05.2021 - Current
- Conducted regular equipment checks and maintenance, ensuring optimal performance for all clients.
- Assisted clients in setting and achieving personal and professional goals.
- Offered constructive feedback to clients to help reach goals.
- Designed skill-building drills targeting cornering, jumping, dropping, body position, and body technique improvements leading to improved performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Evaluated individual rider skills to identify areas of improvement and adjust training plans accordingly.
- Implemented safety measures for injury prevention, resulting in reduced incidents during practice sessions.
- Promoted environmental stewardship among athletes by teaching trail etiquette and responsible outdoor practices.
- Provided constructive feedback to clients after each session, enabling them to make continuous progress towards their goals.
- Taught clients how to hit drops, jumps, how to pump, and basic bike handling skills in order to ride a bike park.
- Taught beginner to advanced lessons in a group or private setting.
- Led many mountain bike clinics at Woodward, including jumping, drops, pumping, body position, scanning, line selection, and pumping.
- Helped maintain the cleanliness and functionality of all Woodward Park City sports facilities, including foam pits, skateparks, progression park, etc.
Ticket Scanning Supervisor
Park City Mountain Resort
11.2016 - 04.2021
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Overseeing the daily operations of the ticket scanning department, including the safety of the staff and equipment.
- Ensure timely and equitable break distributions for all staff.
- Monitored and adjust staffing levels according to business levels.
- Effectively demonstrate the ability to learn, understand and communicate well with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
- Communicated professionally in-person and over the phone and radio, to both internal and external guests. Followed proper radio protocols and procedures.
- Acted as the main point of contact for particularly challenging ticket issue, fraudulent use cases, or other guest issues. Follow through until the issue is resolved to the best of your ability, involve manager when necessary.
- Followed up with every fraudulent pass owner and ensure situation resolution according to SOP. Involved my manager when necessary.
- Ensured every liability form is returned and logged at the end of each day.
- Actively collaborated with ticket office to ensure ticket resolution procedures are followed. Identify and recover guests who experience particularly challenging issues. • Interview, hire and train scanning staff.
- Fostered a culture of fun within your team, department, and resort.
- Professionally and effectively communicated with guests and internal departments. Frequently communicated with Ticket Sales, Lift Operations, Security, Mountain Safety, SKi School and Ski Patrol.
- Coordinated with IT to fix any scan gun or network issues that may arise.
- Conducted on-mountain operational audits.
Sales Associate
Big 5 Sporting Goods
04.2013 - 11.2016
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by phone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Recommended complementary purchases to customers, increasing revenue.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Marina Attendant
Fish Lake Resorts
05.2014 - 08.2014
- Assisted in increasing marina occupancy rates through effective marketing and relationship-building with boat owners.
- Contributed to marina safety by conducting regular inspections of docks, facilities, and equipment.
- Strengthened relationships between boat owners and the marina through consistent communication regarding updates on services offered or policy changes.
- Enhanced customer experience by providing exceptional service and maintaining a clean, safe marina environment.
- Ensured timely refueling services for customers, maintaining accurate records of transactions while adhering to safety protocols during fuel transfers.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Facilitated smooth arrivals and departures of boats with efficient docking assistance and timely communication with guests.
- Removed safety hazards, soiled items, and trash from customer areas.
- Contributed to environmental sustainability initiatives at the marina by implementing proper waste disposal practices and promoting eco-friendly boating habits among guests.
- Checked tools and equipment to prevent accidents and injuries.
- Conducted test drives crafts, confirming proper operation.
- Monitored and maintained organized work space, confirming efficient operations.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Conducted routine maintenance on marina equipment to ensure safety standards were met and minimize downtime.
- Streamlined dock assignments and boat storage processes for improved efficiency and customer satisfaction.
- Monitored weather conditions closely to proactively communicate potential hazards or delays to guests, ensuring their safety during their stay at the marina.
- Assisted visiting boaters in navigating local waters by providing valuable knowledge about nearby attractions, amenities, and safety considerations.
- Maintained inventory levels of supplies required for daily operations, ensuring availability when needed.
- Assisted in the execution of special events hosted at the marina, contributing to memorable experiences for guests.
- Collaborated with team members to maintain a well-organized facility, ensuring operational efficiency at all times.
- Improved revenue generation within the marina by upselling services such as fueling, maintenance, and storage options.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Food Court Team Member
Megaplex Movie Theatre Legacy Crossing
04.2012 - 10.2012
- Collaborated with team members to ensure smooth operations during peak hours, resulting in shorter wait times for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Ensured a clean and welcoming atmosphere for guests by regularly sanitizing surfaces and equipment.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with dishes and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Assisted in reducing food waste through careful portion control and inventory management.
- Helped maintain a safe work environment by adhering to local health codes and company safety policies.
- Organized stock rooms efficiently allowing easy access to ingredients which resulted in faster preparation times.
- Played an active role in team meetings, sharing ideas for improving processes and efficiency within the food court setting.
- Actively listened to customer feedback regarding menu offerings leading to improved selection choices.
- Displayed strong multitasking abilities while simultaneously taking orders from customers as well as preparing their meals quickly.
- Provided exceptional customer service, addressing concerns or complaints promptly and professionally.
- Participated in regular training sessions, staying up-to-date on company policies, safety regulations, and industry trends.
- Coordinated with other departments effectively to address common issues impacting overall guest experience.
- Expedited orders accurately, ensuring timely delivery of meals to customers.
- Maintained high food quality standards by following proper food handling and storage procedures.
- Contributed to increased sales through upselling menu items and promoting special offers.
- Upheld brand reputation by adhering to company dress code, maintaining a professional appearance and demeanor at all times.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Outdoor Recreation Administration
Weber State University
Ogden, UT05-2025
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT05-2021
Skills
- Coaching experience
- Outdoor Recreation Management
- Outdoor leadership skills
- Program Development
- Team Building Facilitation
- Group management
- Customer Service
- Problem-solving abilities
- Collaboration and Teamwork
- Excellent Communication skills
- Backcountry navigation
- Microsoft Office
- Interpersonal Skills
Accomplishments
Eagle Scout Award
Timeline
Mountain Bike Coach
Woodward Park City
05.2021 - Current
Ticket Scanning Supervisor
Park City Mountain Resort
11.2016 - 04.2021
Marina Attendant
Fish Lake Resorts
05.2014 - 08.2014
Sales Associate
Big 5 Sporting Goods
04.2013 - 11.2016
Food Court Team Member
Megaplex Movie Theatre Legacy Crossing
04.2012 - 10.2012
Bachelor of Science - Outdoor Recreation Administration
Weber State University
Associate of Science - General Studies
Salt Lake Community College
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