Summary
Overview
Work History
Education
Skills
Timeline
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Devin Hunter

Summary

Proactive and motivated, with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs. Forward-thinking Entrepreneur with exceptional initiative and deep understanding of what it takes to build a successful business from the beginning. Offering 10 years of progressive business experience and a history of going above and beyond to turn dreams into reality. Motivated manager with demonstrated knowledge of best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing years of experience in field and ready to take on challenging, growth-oriented role with.

Overview

18
18
years of professional experience

Work History

Customer Service /Sales Representative

TruGreen Lawn Care Service
Tampa, FL
03.2022 - Current
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Managed accounts receivable worth $[Amount] in monthly revenue, diligently staying on top of payment requests to keep aging low.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Generated sales leads through outbound calls and emails to build robust pipeline.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Researched client requests to create best possible solutions for diverse needs.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Maintained [Number]% conversion rate on new contacts by using persuasive communication skills.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Dispatcher/Customer Service Specialist

American Transit Supply
Tampa, Florida
01.2021 - 03.2022
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Received new orders, prepared documentation, and assigned personnel.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.

Sales And Marketing Business Consultant

Self Employed
TAMPA, FL
01.2018 - 03.2020
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Sold products by developing relationships with network professionals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained up-to-date knowledge and performed competitor analysis.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Retail Sales Consultant

AT&T
TAMPA, FL
10.2017 - 12.2020
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Exceeded sales goals by 100% utilizing exemplary customer service skills.
  • Determined solutions for clients promptly and professionally.
  • Drove team revenue totals by bringing in over $80,000 in sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Implemented needs assessments to recognize demand for services and products.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Managed and established business accounts with numerous individuals.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service talents.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Driver

The Downtowner
TAMPA, FL
08.2016 - 09.2017
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Delivered employees and materials to job sites several times per day.
  • Checked in with dispatch service to check on future appointments and update with current location.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Driver/Customer Service Cashier

Papa Johns International Inc.
TAMPA, FL
04.2014 - 08.2015
  • Delivered goods and products to customer on time and in excellent condition.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.

Retail Sales Associate/Driver/Customer Service Representative

DSW
TAMPA, FL
12.2010 - 01.2011
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Stocked merchandise every 3 hours, clearly labeling items, arranging according to size or color, and preparing attractive displays.
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Kept on top of changes to store products and promotions to maintain strong sales.

Direct Care Worker

Tallahassee Development Center
Tallahassee, FL
08.2008 - 02.2009
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Computer Programmer

Southern Telecommunications In
TAMPA, FL
05.2005 - 08.2007
  • Implemented [Software] for teachers and administrators in Hillsborough County.

Education

Associate of Arts - Business

Florida Agricultural And Mechanical University
Tallahassee, FL

Associate of Arts - Massage Therapy

Florida College of Natural Health
Bradenton, FL
2010

High School Diploma - undefined

Tampa Bay Tech High School
Tampa, FL
2006

Skills

  • Systems and software programs
  • Coaching and mentoring
  • Direct sales
  • Sales reporting
  • New business development
  • B to B sales
  • Analytical problem solver
  • Trained in consumer marketing
  • Business development and planning
  • Traffic routing
  • Communications
  • POS systems
  • Market research
  • Account servicing
  • Customer service
  • Typing skills
  • 88 WPM typing
  • Performance analysis
  • Web development
  • Client Relationships
  • Processes and procedures
  • Stocking and replenishing
  • Order fulfillment
  • Staff education and training
  • Computer proficient
  • Data entry
  • Strategic sales knowledge
  • Retail store support
  • Account management
  • Credit card processing
  • Good listening skills
  • Quick learner

Timeline

Customer Service /Sales Representative

TruGreen Lawn Care Service
03.2022 - Current

Dispatcher/Customer Service Specialist

American Transit Supply
01.2021 - 03.2022

Sales And Marketing Business Consultant

Self Employed
01.2018 - 03.2020

Retail Sales Consultant

AT&T
10.2017 - 12.2020

Driver

The Downtowner
08.2016 - 09.2017

Driver/Customer Service Cashier

Papa Johns International Inc.
04.2014 - 08.2015

Retail Sales Associate/Driver/Customer Service Representative

DSW
12.2010 - 01.2011

Direct Care Worker

Tallahassee Development Center
08.2008 - 02.2009

Computer Programmer

Southern Telecommunications In
05.2005 - 08.2007

Associate of Arts - Business

Florida Agricultural And Mechanical University

Associate of Arts - Massage Therapy

Florida College of Natural Health

High School Diploma - undefined

Tampa Bay Tech High School

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Devin Hunter