Devin J. Girbach
Plymouth
Summary
Dynamic professional with a proven track record at the University of Michigan Office of Financial Aid, excelling in problem-solving and communication. Adept at utilizing Microsoft Office to enhance operational efficiency while managing multiple priorities. Recognized for negotiating effectively and delivering timely solutions, ensuring student satisfaction and funding accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
University of Michigan Office of Financial Aid
Ann Arbor
02.2025 - Current
- Responded promptly to inquiries from students regarding their individual accounts.
- Identified potential sources of funding opportunities outside the institution's resources.
- Collaborated with other departments within the institution to ensure proper management of funds.
- Conducted audits of student files to verify accuracy of information provided by applicants.
- Assessed student financial aid eligibility and prepared documents for submission to external agencies.
- Advised students on available loan programs and helped them complete required paperwork.
- Reviewed applications for accuracy and completeness prior to awarding funds or making adjustments.
Procurement Coordinator/Fulfillment Analyst
Dawn Foods
Romulus
08.2016 - 06.2024
- Communicated shortages and backorders to vendors to ensure timely resolution.
- Utilized supply chain and forecasting software, including SAP and Blue Yonder.
- Placed purchase orders with local manufacturers and third-party suppliers to maintain inventory levels.
- Resolved invoice discrepancies with vendors related to shipped quantities and prices.
- Confirmed purchase orders from distribution center, monitoring pricing for accuracy.
- Verified delivery times of orders, expediting shipments when necessary.
- Oversaw special orders and implemented processes to ensure efficient shipping from warehouse.
- Addressed supplier quality issues with Purchasing Management to enhance reliability.
Skills
Excellent negotiation skills and the ability to investigate problems and find solutions in a timely, efficient manner
Strong written, interpersonal, and verbal communication skills
Operate independently while being a cooperative team player
Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines with the ability to multitask efficiently
Strong knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
Typing speed of 75 words per minute
Highly organized, striving to increase operating efficiency while balancing multiple tasks
Timeline
Customer Service Representative
University of Michigan Office of Financial Aid
02.2025 - Current
Procurement Coordinator/Fulfillment Analyst
Dawn Foods
08.2016 - 06.2024
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