Summary
Overview
Work History
Education
Skills
Timeline
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Devin Jones

Houston

Summary

Dynamic professional with a proven track record in high-pressure environments, exemplified by a history with Ocean Peace Inc. Excelling in adaptability and problem-solving, I significantly enhance team performance and customer satisfaction. Skilled in quality assurance and empathy, my approach has consistently led to increased loyalty and operational efficiencies, with a focus on surpassing production quotas and resolving complex customer issues effectively.

Overview

6
6
years of professional experience

Work History

Commercial Fisherman

Ocean Peace Inc.
04.2024 - Current
  • Sorted and cleaned fish and stored in refrigerated or ice-filled holds to prevent spoilage.
  • Troubleshot and repaired equipment and kept fishing vessels clean to maintain machinery in good working order.
  • Trained new crew members in proper techniques and safety protocols contributing significantly towards team''s performance.
  • Leveraged nets of various sizes, fishing lines and traps to catch fish.
  • Measured, sorted and stored catches, returning illegal or undesirable creatures back to water.
  • Collaborated with the crew in executing daily tasks, resulting in increased productivity and teamwork.

Packaging Associate

Saint Arnolds Brewing Company
08.2023 - 04.2024
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Accelerated order processing speed without sacrificing quality control standards through focused time management strategies.
  • Consistently met or exceeded daily production quotas while maintaining focus on accuracy and quality control measures.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Operated manual pallet jacks and forklifts to move and store materials.

Customer Service Representative

Neptune Cigars
06.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Support Specialist

Pinkertons Barbeque
06.2019 - 06.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

Education

High School Diploma -

Bellaire High School
Bellaire, TX
08-2015

Skills

  • Endurance and resilience
  • Adaptability to conditions
  • Communication and teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Complaint handling
  • Quality assurance
  • Conflict resolution
  • Empathy and patience
  • Adaptability and flexibility

Timeline

Commercial Fisherman

Ocean Peace Inc.
04.2024 - Current

Packaging Associate

Saint Arnolds Brewing Company
08.2023 - 04.2024

Customer Service Representative

Neptune Cigars
06.2022 - 01.2023

Customer Support Specialist

Pinkertons Barbeque
06.2019 - 06.2022

High School Diploma -

Bellaire High School

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Devin Jones