Devin Jones
Cortland,NY
Summary
Strengths in accounting process management, systems implementation, and IT administration. With years of experience, I have consistently delivered bottom-line performance through process improvements, cost reduction strategies, and the implementation of robust accounting controls.
Energetic and tech-savvy individual with knack for problem-solving and positive attitude. Possessing foundational knowledge in networking, including IP configuration and network security protocols. Aiming to leverage technical skills to enhance network efficiency and contribute to seamless operational environment.
Overview
12
12
years of professional experience
Work History
Field Technician
A to Z Energy Services
09.2024 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
POS Consultant
Self Employed
03.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
System Implementation Engineer
Sora Partners
02.2022 - 02.2024
- Company Overview: Newfield / Travel Across NY
- Install and Configure Networks: Set up and configure networks for Point of Sale (POS) systems Remote and Onsite to ensure smooth operation in retail or restaurant environments
- Train Restaurant Staff: Provide training sessions for both new and existing restaurant staff on effectively using the specific POS system, ensuring proficiency and confidence in its operation
- Provide Support: Offer ongoing network and POS system support to 3-4 restaurants, per day addressing any technical issues and ensuring seamless operation
- Document Feedback: Maintain accurate records of feedback regarding the installation, training, and support provided, ensuring professional documentation and continuous improvement
- Consult with Clients: Engage with clients to understand their information processing or computation needs, offering tailored advice and solutions
- Streamline Reporting Requirements: Enhance the process of acquiring reporting requirements and specifications, efficiently disseminating this information across various business lines and IT support teams to improve workflow
- Troubleshoot System Issues: Address and resolve program and system malfunctions promptly to restore normal functioning and minimize downtime
- Developed strong relationships with clients, leading to high customer satisfaction rates and repeat business.
Advisory IT Specialist
Aplus Food Service Inc
05.2015 - 02.2022
- Maintained optimal network performance through regular monitoring, troubleshooting, and capacity planning activities.
- Streamlined operations with the development of custom software solutions tailored to meet specific business needs.
- Enhanced team collaboration by creating documentation standards for all IT projects, ensuring clear communication among stakeholders.
- Championed cybersecurity best practices across the company, leading efforts to raise awareness of potential risks and mitigation strategies.
- Reduced security threats by identifying vulnerabilities and deploying appropriate countermeasures in a timely manner.
- Optimized server configurations for peak performance with regular maintenance tasks such as patching, updating firmware, and monitoring resource utilization.
Manager
310 Stewart Ave Inc,
02.2013 - 02.2022
- Company Overview: Ithaca, NY
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Enhanced team productivity by providing effective training programs and performance management systems.
Education
No Degree - Business Administration
Tompkins-Cortland Community College
Dryden, NY02.2025
No Degree - Communication Studies
Utica College
Utica, NY12.2009
No Degree - Criminal Justice
TST Boces Career & Tech Center
Ithaca, NY05.2008
Skills
- Preventive Maintenance
- Wiring Installation and Repair
- Hand and Power Tool Operation
- Equipment Dismantling
- Network Troubleshooting and Diagnostics
- Mechanical Repair
- Clear Communication
- Microsoft Office
- Access Control
- Staff Performance Assessments
- CCTV Surveillance
- Security Systems
- Asset Protection
- Networking Hardware Installation
- Installation and repairs
- Technical Writing
- Schematic Reading
- Cost Analysis
- Electrical Systems
- System implementation
- Control system implementation
- Systems Engineering
- IT systems implementation
- New systems implementation
- Point of sale system operations
- Upgrading systems
Timeline
Field Technician
A to Z Energy Services
09.2024 - Current
POS Consultant
Self Employed
03.2024 - Current
System Implementation Engineer
Sora Partners
02.2022 - 02.2024
Advisory IT Specialist
Aplus Food Service Inc
05.2015 - 02.2022
Manager
310 Stewart Ave Inc,
02.2013 - 02.2022
No Degree - Communication Studies
Utica College
No Degree - Criminal Justice
TST Boces Career & Tech Center
No Degree - Business Administration
Tompkins-Cortland Community College
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