Devin Kelly
Greenville,SC
Summary
Dedicated professional with strong troubleshooting and conflict resolution skills. Proven ability to enhance operational efficiency and elevate customer satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Grounds Maintenance Technician III
City of Greenville, SC
03.2025 - 07.2026
- Collaborated with team members to complete maintenance tasks within established timelines.
- Trained new team members on proper maintenance procedures and safety practices.
- Enhanced operational efficiency by recommending improvements to existing maintenance processes.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
Customer Service Representative
City of Greenville, SC
09.2025 - 04.2026
- Responded to customer inquiries via phone, email, and in-person, ensuring prompt and accurate assistance.
- Assisted in resolving customer complaints, facilitating effective communication between departments to enhance service quality.
- Maintained comprehensive knowledge of city services and policies, providing information to residents efficiently.
- Processed service requests and complaint tickets using customer relationship management software for tracking purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Reception Coordinator
Department of Transitional Assistance
01.2023 - 03.2025
- Coordinated client appointments and inquiries, ensuring optimal service delivery.
- Managed front desk operations, maintaining efficient workflow for visitors and staff.
- Implemented process improvements to enhance client interaction efficiency.
- Trained new staff on reception protocols and customer service standards.
- Ensured compliance with organizational policies while managing sensitive information.
- Provided exceptional support during peak periods of activity by multitasking effectively under pressure.
Armed Security Supervisor
Internal Security Associates
01.2021 - 01.2023
- Supervised armed security personnel to ensure compliance with safety protocols and operational standards.
- Conducted regular training sessions to enhance team performance and improve response strategies.
- Developed and implemented security plans tailored to specific client needs and environments.
- Coordinated incident response efforts, ensuring timely communication and effective resolution of security breaches.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
Sales Associate
Robinsons Hardware & Rental
11.2019 - 12.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Demonstrated product features and benefits to drive sales conversions.
- Maintained inventory levels through effective stock management and organization.
- Trained new team members on sales techniques and customer service standards.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Security Supervisor
MathWorks
11.2017 - 11.2019
- Oversaw security operations, ensuring compliance with safety protocols and company policies.
- Developed training programs for security personnel, enhancing team efficiency and performance.
- Implemented risk assessment procedures, identifying vulnerabilities and recommending mitigation strategies.
- Conducted regular security audits, improving incident response times and overall safety measures.
- Monitored surveillance systems, promptly addressing suspicious activities and potential breaches.
Mobile Security Officer
Securitas Security Services USA
06.2016 - 10.2017
- Conducted mobile patrols to ensure safety and security across multiple client sites.
- Monitored surveillance systems, identifying potential security breaches and responding promptly.
- Enforced company policies and procedures, maintaining a secure environment for clients and employees.
- Collaborated with local law enforcement during incidents to enhance response effectiveness.
- Promoted a positive image for the organization by representing it professionally at various events such as trade shows, conferences, or community outreach initiatives.
Grounds Crew Member
Brae Burn Country Club
03.2011 - 06.2016
- Operated landscaping equipment to maintain golf course aesthetics and functionality.
- Conducted routine inspections of grounds to identify maintenance needs and prioritize tasks.
- Collaborated with team members to execute daily maintenance schedules efficiently.
- Implemented best practices for turf management, enhancing overall course quality.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
Education
Bachelor of Arts - Criminology And Law
Marquette University
Milwaukee, WI01-2015
Skills
- Troubleshooting skills
- Service-oriented mindset
- Project management
- Customer service
- Problem resolution
- Conflict resolution
Timeline
Customer Service Representative
City of Greenville, SC
09.2025 - 04.2026
Grounds Maintenance Technician III
City of Greenville, SC
03.2025 - 07.2026
Reception Coordinator
Department of Transitional Assistance
01.2023 - 03.2025
Armed Security Supervisor
Internal Security Associates
01.2021 - 01.2023
Sales Associate
Robinsons Hardware & Rental
11.2019 - 12.2020
Security Supervisor
MathWorks
11.2017 - 11.2019
Mobile Security Officer
Securitas Security Services USA
06.2016 - 10.2017
Grounds Crew Member
Brae Burn Country Club
03.2011 - 06.2016
Bachelor of Arts - Criminology And Law
Marquette University