NextGen
Devin Kemmerer
Spanaway,WA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler
Pro Call Center Inc.
02.2022 - 04.2024
- Insured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling process.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management process.
- Facilitated smooth communication between patients and healthcare providers via commlogs, addressing inquiries or concerns related to appointments, or general needs.
- Answered telephone calls to schedule appointments, offer office information, answer questions, and direct calls to staff when appropriate.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients with urgent needs.
Toll Collector
West Sound Workforce
07.2021 - 02.2022
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
- Streamlined administrative processes with organized record-keeping habits that facilitated easy retrieval of information when needed.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
Pre-Loader
UPS
09.2020 - 06.2021
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
Shift Supervisor
Wendy's
06.2019 - 09.2020
- Maintain fast, accurate service, provide excellent customer service and meet and/or exceed both company and customer expectations.
- Trained new employees on food safety, company protocols, and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
Papa John Pizza
09.2018 - 06.2019
- Help operate the functions of a Papa John's restaurant and ensure high-quality products for customer service to be delivered, enabling restaurant profitability.
- Keep a clean work environment, set up and break stations when opening or closing, and adhere to all health and safety guidelines.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Wendy's
06.2016 - 09.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Skills
- NextGen
- HIPPA
- Medical terminology
- Computer skills
- Data entry
- Customer service
- Effective multitasking
- Schedule management
Certification
HIPPA
Additional Information
2 years of NextGen experience.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Scheduler - Pro Call Center Inc.
02.2022 - 04.2024
Toll Collector - West Sound Workforce
07.2021 - 02.2022
Pre-Loader - UPS
09.2020 - 06.2021
Shift Supervisor - Wendy's
06.2019 - 09.2020
Team Member - Papa John Pizza
09.2018 - 06.2019
Team Member - Wendy's
06.2016 - 09.2018
Bethel Acceleration Academy - High School Diploma,
HIPPA
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