Devin Ketell
Hayward,CA
Overview
9
9
years of professional experience
Work History
Fast Food Worker
KFC Taco Bell
10.2022 - 07.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Billing Manager
Conservice Utility Management & Billing
12.2019 - 07.2022
- Reviewed billing problems, researched issues and resolved concerns.
- Conducted performance reviews and implemented improvement plans.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Managed relations with utility providers in order to maintain quality relations with clients.
Customer Service Phone Representative
Conservice Utility Management & Billing
07.2019 - 12.2019
- Resolved concerns with utility services to help with customer satisfaction and retain clients.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Documented and detailed calls and complaints using call center's CRM database.
- Trained and backed up other customer service representatives.
- Acted as an effective liaison between customers and internal departments.
Business Owner
Chromatic Trading
10.2017 - 07.2019
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Input income and expense details into Intuit Quickbooks to track business finances and address variances.
Line Cook
Dennys Restaurant
05.2014 - 09.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques.
- Plated and presented all dishes to match established restaurant standards.
Education
General Education
Amador Valley High School
Pleasanton, CAAssociate of Arts - 3D Modeling & CG
Think Tank Training Centre
Vancouver, BC02.2024
High School Diploma - undefined
Village High School
Pleasanton, CA2016
Skills
- Strategic planning
- Cleaning and organization
- Highly motivated
- Customer relations
- Effective leader
- Food safety knowledge
- Knife Skills
Timeline
Fast Food Worker
KFC Taco Bell
10.2022 - 07.2023
Billing Manager
Conservice Utility Management & Billing
12.2019 - 07.2022
Customer Service Phone Representative
Conservice Utility Management & Billing
07.2019 - 12.2019
Business Owner
Chromatic Trading
10.2017 - 07.2019
Line Cook
Dennys Restaurant
05.2014 - 09.2017
General Education
Amador Valley High School
Associate of Arts - 3D Modeling & CG
Think Tank Training Centre
High School Diploma - undefined
Village High School