Devin Kiester
Ludington,MI
Summary
Dedicated healthcare professional and United States Navy veteran with over 6 years of experience in patient care, pharmacy operations, healthcare administration, insurance verification, and customer service. Proven success working with healthcare providers, patients, pharmacist, and insurance companies to resolve complex healthcare issues, process prior authorizations, verify benefits, and maintain accurate medical documentation. Strong background in electronic health records, medical terminology, claims support, patient advocacy, and regulatory compliance. Seeking a remote Home Health Insurance Specialist position where clinical knowledge and administrative expertise can improve patient outcomes and support efficient healthcare operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Corpsman
United States Navy
01.2018 - 01.2025
- Processed and reviewed prescription orders while maintaining compliance with healthcare regulations and pharmacy standards.
- Verified patient insurance coverage, benefits eligibility, and prescription requirements.
- Managed prior authorization requests and coordinated approvals between providers and insurance companies.
- Communicated directly with physicians to obtain prescription clarifications, corrections, and supporting documentation.
- Reviewed patient records to ensure accurate coding, documentation, and medication processing.
- Assisted patients with medication questions, insurance concerns, prescription status updates, and pharmacy related inquiries.
- Maintained detailed records with electronic healthcare systems while ensuring HIPAA compliance.
- Resolved claim related issues through collaboration with healthcare providers, pharmacists and insurance representatives.
- Provided exceptional customer service in a high volume call center environment.
- General Surgery Nursing Unit
- Delivered direct patient care under nursing and doctor supervision on a general surgery ward.
- Monitored, documented, and reported patient vital signs and clinical operations.
- Assisted with admissions, discharges, patient transport, and daily care activities.
- Maintained accurate patient records and communicated patient concerns to healthcare providers.
- Supported interdisciplinary healthcare teams in delivering quality patient care.
- Pediatric Nursing Unit
- Provided compassionate patient care for pediatric patients in inpatient and outpatient settings.
- Collected and documented patient histories, vital signs, and health information.
- Performed phlebotomy procedures and assisted with IV placement.
- Assisted healthcare providers with treatment plans and patient care coordination.
- Educated patients and families regarding healthcare procedures and follow up care.
Education
Corpsman “A” School -
United States Navy
San Antonio, TX03.2019
High school diploma -
Allen D. Nease High School
Saint Augustine, FL01.2018
Skills
- MHS Genesis Electronic Health record Systems
- Microsoft Office Systems
- Data entry
- Electronic Medical records
- Insurance Verification Systems
- Medical Documentation
- Healthcare databases
- Virtual communications platforms
- Emergency medical response
- Oxygen therapy administration
- Basic life support
- Emergent care
- HIPAA compliance
Certification
- Trauma Combat Casualty Care Certified
- CPR Certification
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Hospital Corpsman
United States Navy
01.2018 - 01.2025
Corpsman “A” School -
United States Navy
High school diploma -
Allen D. Nease High School
Core Competencies
Insurance Verification, Benefits eligibility review, prior authorization processing, claims support, healthcare customer service, patient advocacy, care coordination, medical documentation, electronic health records (MHS Genesis), HIPAA Compliance, medical terminology, pharmacy operations, prescription processing, provider relations, patient scheduling, data entry, Microsoft office suite, quality assurance, communication skills, team leadership, problem resolution, time management, remote communication, call center support
Military experience Highlights
- Served Honorably in the United States Navy from 2018 to 2025
- Worked across clinical, pharmacy, and administrative healthcare environments
- Supported patient care operations for surgical and pediatric populations
- Developed leadership, teamwork, adaptability, and mission focused problem solving skills in fast paced healthcare settings
Professional strengths
- Strong attention to detail
- Excellent verbal and written communication
- Ability to handle sensitive patient information confidentiality
- Experience working independently and as part of a multidisciplinary team
- Proven ability to manage multiple priorities in high volume healthcare settings
- Patient-focused and service oriented mindset