Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic
Devin Kuhn

Devin Kuhn

Daytona Beach,FL

Summary

Proven leader with a track record of enhancing the customer experience at Starbucks by implementing efficient work flows and maintaining high safety standards. Excelled in staff management and employee training, significantly improving team performance and operational efficiency. Skilled in leveraging detailed organizational strategies and customer-oriented approaches to drive business success.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
Daytona Beach, USA
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Passionate about learning and committed to continual improvement
  • Managed time efficiently in order to complete all tasks within deadlines
  • Organized and detail-oriented with a strong work ethic
  • Paid attention to detail while completing assignments
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Proved successful working within tight deadlines and a fast-paced environment
  • Working shoulder to shoulder with the store manager to bring all sides of metrics!
  • Collaborates every Wednesday when numbers settle to ensure setting pars to business needs for products
  • Deploying play-builder for the shift team to have better work flow for customers and partners, and more organized plays for shift team!
  • Building a very detailed 5's organization for the back of the house to make inventory easy to maintain!
  • Establishing the siren craft usage from shifts to best assist the floors to ensure great customer experience!
  • Watching the floor of business, and being able to address the issue in the moment and circle back to coaching 360 the manager and the shift!

Shift Manager

Starbucks
Auburn, IN
10.2023 - 07.2024
  • Worked alongside many SMs learning decision center, the metrics, learning to set goals on establishing stands for customer experience.
  • Driving results through OTW for the company and district to establish a straight line of goals through utilizing MyDaily, with facts from the decision center.
  • Ensured all day parts, partners, SSVs, and even SM knew what was expected to deliver the Starbucks experience.
  • The main mission was to bring the mission and values to life through our everyday usage of our tools and connections.

Shift Manager

Starbucks
Angola, IN
10.2021 - 10.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new partners on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new baristas and SSVs to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked alongside baristas, SSVs, SM, and oversaw quality compliance with company standards for food and services.
  • The lead store meets alongside the store manager to ensure everyone has a clear sight of the goals and expectations for the store.

Shift Manager/Barista Trainer

Starbucks
Daytona Beach, FL
03.2019 - 09.2021
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets, leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Utilizing tools to ensure a great customer experience.
  • Lead SSV meetings with SM during COVID-19 to ensure all partners knew procedures and updates from CDC.
  • Lead SSV meetings in absence of SM, give the team clear directions of what the goals were for the store.

Skills

  • Employee training
  • Workplace safety
  • Staff management
  • Customer-Oriented
  • Organizational skills
  • Inventory Management
  • Coaching
  • POS Systems
  • Team Player
  • Retail Management
  • Team Leadership

Accomplishments

  • Coffee master
  • Personal development
  • Business acumen
  • Leaders group (Starbucks)
  • Graduated with Honors!

Timeline

Barista

Starbucks
07.2024 - Current

Shift Manager

Starbucks
10.2023 - 07.2024

Shift Manager

Starbucks
10.2021 - 10.2023

Shift Manager/Barista Trainer

Starbucks
03.2019 - 09.2021

Similar Profiles

CREATE PROFILE
Devin Kuhn