DEVIN LAMBERT

Dedicated Operational Org specialist who drives solutions and efficiencies. Achieves key benchmarks through independent work. Exceeds targets with a strategic, forward-thinking approach. Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.

-Going on adventures with my 3 year old son

- Yoga

- The strive to live healthy

- Running

- Family game nights

- Listening to motivational podcasts or Joel Osteen

• Leadership Exploration Program: Chosen to participate in an intensive quarter-long program where I trained directly with L4 and L5 leaders. This experience involved conducting multiple interviews using the STAR method, providing structured feedback, and coaching peers. I crafted detailed performance reviews for my colleagues and successfully guided one peer to achieve improved metrics within our operations team at Wayfair. This role allowed me to develop leadership skills, enhance team performance, and contribute to overall operational excellence.
• Consistently ranked in the top 2% out of 3,000 peers within Wayfair’s operations team, excelling in key performance indicators such as Average Handle Time (AHT) and Customer Satisfaction (CSAT) for two consecutive quarters.
• Developed and implemented new training materials and conducted peer onboarding during a critical transition to new software, significantly alleviating the workload for my manager during a volatile period.

• The Build a SAAS App with Flask
• Data Scientist Course
• IT Support Specialist