Devin Lawler

1. Implemented strategies to increase customer service satisfaction ratings.

2. Monitored team performance, adhered to service level agreements and provided detailed job training.

3. Resolved customer complaints in professional and timely manner.

4. Improved customer satisfaction by implementing streamlined service processes and staff training programs.

5. Met with customers to discuss service needs and develop effective and practical solutions.

6. Ran the front of the store when needed, was in charge of checkers/courtesies.

1. Built relationships with customers to encourage repeat business.

2. Solved customer challenges by offering relevant products and services

3. Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

4. Assessed customer needs and utilized suggestive selling techniques to drive sales.

5. Provided positive first impressions to welcome existing, new, and potential customers.

6. Engaged with customers to build rapport and loyalty.

7. Answered customer questions about sizing, accessories, and merchandise care.

8. Rotated stock and restocked shelves to maintain product availability and store appearance.