Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Lee

Lamar,SC

Summary

Proven leader and effective communicator, adept at staff training and development, with a track record of enhancing customer satisfaction. Excelled in money handling and conflict resolution, significantly improving store performance. Skilled in fostering teamwork and managing workloads to meet organizational goals, consistently achieving results beyond expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Musician

Salavation Temple Church
01.2013 - Current
  • Enhanced worship experience by skillfully playing various musical instruments during services.
  • Worked closely with pastoral staff to select appropriate music that supported sermon themes and liturgical seasons.

Third Key Holder

Rack Rooms Shoe Store
10.2021 - 08.2024
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
  • Supported marketing initiatives by distributing promotional materials and organizing special events instore.

Customer Service Representative,Department Manager

Conns Home Plus Store
07.2019 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.

Assistant Manager

Freds Inc
08.2017 - 07.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.

Cashier,Stoking, Online Orders,

Toys"R"Us
04.2014 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Optimized storage space utilization within stockrooms, organizing products for easy access during restocking tasks.
  • Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean, organized store environment.
  • Increased product accessibility by diligently rotating stock and ensuring proper inventory levels on the sales floor.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.

Education

High School Diploma -

Lamar High School
Lamar, SC
06.2015

Skills

  • Money Handling
  • Customer Relations
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Staff Management
  • Workload Management
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Payment Processing
  • Client Relations

Timeline

Third Key Holder

Rack Rooms Shoe Store
10.2021 - 08.2024

Customer Service Representative,Department Manager

Conns Home Plus Store
07.2019 - 10.2021

Assistant Manager

Freds Inc
08.2017 - 07.2019

Cashier,Stoking, Online Orders,

Toys"R"Us
04.2014 - 01.2017

Musician

Salavation Temple Church
01.2013 - Current

High School Diploma -

Lamar High School
Devin Lee