Devin Lewis
BROOKLYN,New York
Summary
Hardworking and focused Administrative Assistant offering excellent communication, planning, and prioritization skills demonstrated through 3 years of performance. I'm diligent in anticipating professional needs and proactively identifying and resolving problems.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Soho House & Co
2021.10 - Current
- Created organizational systems to ensure productivity.
- Used software systems Salesforce and Front of House for welcoming, directing, or signing all members and guests to the property.
- Handled escalated customer inquiries and complaints to maintain a positive customer experience.
- Used software systems OpenTable and Microsoft to book high-volume reservations for multiple restaurant locations.
- Answered high-volume phone calls/emails for restaurant, roof, and cinema reservations, general inquiries, and deliveries.
- Maintained files and filing, keeping sensitive information confidential, such as credit card authorization forms and member information.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Maintained office inventory by assisting with supply orders.
- Maintained calendars and schedules to set appointments for the management team.
- Typed and distributed meeting notes and routine correspondence.
- Assist with scheduling and daily allocations.
Host
Soho House & Co
2021.10 - Current
- Support servers, food runners, and bussers by keeping the dining area ready for every guest.
- Opened and closed seating sections according to the volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to meet guest needs and resolve problems professionally.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Took initial drink orders and relayed information to wait or bar staff.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Brand Manager/Brand Influencer
American Eagle Outfitters, Inc
2021.02 - 2022.03
- Handled cash with high accuracy and checked bills for fraud.
- Cultivated relationships with key stakeholders, vendors, and industry influencers to create positive brand experiences.
- Developed creative displays and signage to draw customers to products.
- Created and handled online orders and pick-ups
- Designed, filled, and arranged eye-catching product floor sets to increase sales.
- Developed and implemented a social media strategy to increase engagement and reach new audiences.
- Monitored customer preferences to determine the focus of sales efforts.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Skills
- Salesforce
- Front of House
- Microsoft Word
- Calendar Management
- Google Docs
- Excel Spreadsheets
- OpenTable
- Adobe Acrobat
- Email Management
- Appointment Coordination
- Report Generation
- POS Trained
- Employee Training
Timeline
Administrative Assistant
Soho House & Co
2021.10 - Current
Host
Soho House & Co
2021.10 - Current
Brand Manager/Brand Influencer
American Eagle Outfitters, Inc
2021.02 - 2022.03
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