Summary
Overview
Work History
Timeline
Generic
Devin Lewis

Devin Lewis

Brooklyn,NY

Summary

As a detail-oriented and client-focused professional, I bring a strong foundation in luxury hospitality and administrative operations from Casa Cipriani and Soho House to my current role as Agent Services Coordinator at Brown Harris Stevens.

Now actively pursuing my New York real estate license, I'm excited to grow within the industry by supporting top-performing agents, gaining hands-on experience, and building meaningful, long-term client relationships. My goal is to evolve into a well-rounded real estate professional with a deep understanding of both the business and the people it serves.

Overview

3
3
years of professional experience

Work History

Agent Service Coordinator/ Reception Administrator

Brown Harris Stevens Residential Sales, LLC 
06.2025 - Current
  • Process commission slips by verifying deal sheets, disclosure forms, and check copies for accuracy; set up DocuSign envelopes for signatures and coordinate approvals with the Director of Sales before forwarding finalized submissions to Accounting for timely payments.
  • Review and process referral agreements for external partners, ensuring accuracy and proper approval through DocuSign.
  • Verify and reconcile sales commission invoices, ensuring data matches approved commission breakdowns for both the company and agents.
  • Draft, format, and process agreements including Exclusive Sales Agreements, Agency Disclosure Forms, Fair Housing Disclosure Forms, Rental Leases, Sales Contracts, and Lead Paint Disclosure Forms.
  • Organize and compile Board Packages for co-op/condo boards, ensuring accuracy, compliance, and timely submission.
  • Complete and submit Listing Forms, ensuring property details are accurate and REBNY-compliant prior to activation.
  • Manage property media by uploading photos, floor plans, and descriptions in BHSONE and reSOURCE; coordinate professional photography and floor plan drafting.
  • Proof and process marketing materials, including Fact Sheets, Postcards, and Window Displays, ensuring branding and accuracy before distribution.
  • Oversee mailing approvals, bulk mailings, and building reports, ensuring compliance with BHS Managed and Restricted Building policies.
  • Provide system support and training in BHSONE and reSOURCE, assisting colleagues with troubleshooting and data entry.
  • Collect weekly scheduling updates from department managers and distribute daily availability reports for 400+ agents and staff.
  • Oversee receipt and processing of commission and referral checks, ensuring accurate handling and prompt agent notification.
  • Track and validate agent licensing and continuing education requirements to ensure timely renewals.
  • Manage scheduling and upkeep of three on-site conference rooms, supporting seamless operations for a large-scale office of 400+ agents.
  • Arrange messenger and interoffice courier services for timely delivery of client and agent documentation.
  • Process incoming licenses and photo ID cards, ensuring compliance and timely notification to agents.
  • Maintain the company’s internal directory, promptly updating new hires and terminations.
  • Respond to public inquiries regarding rental properties, directing calls efficiently and providing listing information as needed.

Guest Service Agent

Casa Cipriani
08.2024 - 06.2025
  • Deliver personalized check-in/check-out services for high-net-worth individuals, celebrities, executives, and government officials at a luxury private members club and 48-room hotel.
  • Manage billing, deposits, authorizations, and payments with accuracy, overseeing 30K+ transactions daily.
  • Certified in American Express Fine Hotels & Resorts (Platinum & Centurion) guest services.
  • Act as primary liaison between guests and hotel departments, addressing concerns and coordinating special requests to ensure five-star service.
  • Conduct room inductions and VIP escorts, ensuring guests are familiar with amenities and services.
  • Maintain accurate shift reports and collaborate with housekeeping for smooth guest arrivals, departures, and room turnovers.
  • Draft personalized consortia letters for luxury hotel partners, highlighting exclusive amenities and privileges.
  • Create and update Standard Operating Procedures (SOPs) for front office staff to improve consistency and efficiency.
  • Coordinate with valet services for seamless arrivals/departures, including billing and ticket validation.
  • Prepare group rooming lists, ensuring all guest requirements and special requests are fulfilled.

Reception Administrator/Host

Soho House & Co
03.2022 - 08.2024
  • Implement streamlined systems to optimize office efficiency and productivity.
  • Utilize Salesforce, Front of House, OpenTable, and Microsoft Office Suite to manage high-volume reservations, scheduling, and client communications.
  • Handle escalated customer inquiries and complaints to maintain a positive client experience.
  • Answer and manage high-volume phone calls and emails for reservations, deliveries, and general inquiries.
  • Maintain confidential records, including credit card authorization forms and personal information.
  • Coordinate calendars, set appointments, and prepare meeting notes and correspondence for management.
  • Monitor and manage open member accounts exceeding $15K monthly, ensuring timely revenue recovery through proactive outreach.
  • Support daily operations by maintaining office inventory, assisting with supply orders, and handling scheduling allocations.

Timeline

Agent Service Coordinator/ Reception Administrator

Brown Harris Stevens Residential Sales, LLC 
06.2025 - Current

Guest Service Agent

Casa Cipriani
08.2024 - 06.2025

Reception Administrator/Host

Soho House & Co
03.2022 - 08.2024

Similar Profiles

CREATE PROFILE
Devin Lewis