Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Lima

Fort Wayne,IN

Summary

Dynamic professional with a proven track record at PJ Whelihan's, excelling in high-volume dining and exceptional customer service. Leveraged strong work ethic and memory retention to enhance guest experiences and foster repeat business. Skilled in cash handling and POS operation, consistently achieving performance improvements. Expert in team collaboration and relationship management, contributing to a positive and efficient work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

PJ Whelihan's
12.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Memorized all food items and Drinks
  • made drinks during very busy hours quickly and correct.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Sales/Senior Customer Service Representative

Sephora
12.2021 - 06.2022
  • Enhanced customer relationships by delivering prompt and effective service.
  • Resolved customer inquiries to improve satisfaction and loyalty.
  • Facilitated training for new team members, enhancing overall team performance.
  • Improved efficiency with development of streamlined processes for handling complex issues.
  • Used Cosmetology background to suggest the best products to each individual.
  • Managed escalated customer complaints for resolution, ensuring high retention rates.
  • Enhanced team knowledge and skillset with mentoring and guidance.
  • Successfully handled high-volume customer interactions with professionalism and poise.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.

Newspaper Delivery Driver

21st Century Media Newspaper
10.2020 - 08.2021
  • Tracked mileage accurately for reimbursement purposes as well as maintenance scheduling.
  • Maintained professional appearance and kept vehicle clean, contributing to a positive company image.
  • Contributed ideas for process improvements at team meetings that led to increased operational efficiency and reduced delivery times.
  • Handled customer complaints professionally while taking appropriate action to address their concerns quickly.
  • Enhanced customer satisfaction by consistently delivering newspapers on time and in excellent condition.
  • Assisted with loading and unloading of newspapers at distribution centers, improving overall efficiency.

BDC Sales Manager

Piazza Mazda of Reading
11.2019 - 07.2020
  • Organized weekly sales meetings to discuss progress towards goals, address challenges, and share best practices among team members.
  • Optimized CRM systems for improved data management and more accurate forecasting capabilities.
  • Boosted lead generation with targeted outreach campaigns and effective prospecting techniques.
  • Increased sales revenue by implementing strategic marketing plans and analyzing market trends.
  • Managed a team of sales representatives, providing regular training and performance evaluations.
  • Developed strong client relationships for higher customer satisfaction and repeat business.

Legal File Clerk

Keller Lisgar and Williams, LLP
04.2019 - 11.2019
  • Improved tracking of borrowed files by implementing a check-in/check-out system, minimizing instances of lost or missing documents.
  • Participated in regular file room audits, assisting with reconciling discrepancies and ensuring overall compliance with recordkeeping standards.
  • Assisted in reducing misplaced files by consistently updating the electronic database with accurate file locations.
  • Expedited intake process for new cases by efficiently organizing incoming legal documents according to established protocols.
  • Enhanced file organization by implementing a color-coded filing system for legal documents.
  • Safeguarded vital case-related information through meticulous adherence to retention schedules and secure destruction policies.

Education

Daniel Boone Area School District
Birdsboro, PA
01-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Performance improvement
  • Suggestive selling
  • Point of sale operation
  • Relationship management
  • Beverage preparation

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
  • OSHA Certified.

Timeline

Server

PJ Whelihan's
12.2021 - 08.2023

Sales/Senior Customer Service Representative

Sephora
12.2021 - 06.2022

Newspaper Delivery Driver

21st Century Media Newspaper
10.2020 - 08.2021

BDC Sales Manager

Piazza Mazda of Reading
11.2019 - 07.2020

Legal File Clerk

Keller Lisgar and Williams, LLP
04.2019 - 11.2019

Daniel Boone Area School District

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Devin Lima