Devin Ludwick

As the Subject Matter Expert for Consolidate Afloat Network and Enterprise Services (CANES), along with all attached peripheral systems, and equipment, I am tasked with the maintenance, restoration, troubleshooting, and coordination for ships in need of support. In addition to that, responsibilities such as training, and evaluating ship's systems and the sailors put in charge of this network, falls on me as well.

• Performed over 15 evaluations of shipboard systems including ePolicy Orchestrator (Version 5.10 and lower), Assured Compliance Assessment Solutions (ACAS), Super-Agent Distributed Repository (SADR) configurations, ensuring that all Naval Ships are in compliance with Fleet-Wide Cyber Policies.
• Conducted high level troubleshooting, resulting in the reatoration of various systems across several enclaves on Virtual Machines, ACAS, ePO, SADR, Windows, Red Hat Linux, Cisco Routers, Firewalls, VEEAM, and various other backup, scanning, and reporting programs.
• Assisted local System Administrators with system operations, assessments, troubleshooting, monitoring, maintaining, and restoring full operability of all shipboard services.
• Troubleshooting and training on various pieces of hardware ranging from switches, routers to Uninterrupted Power Supplies, fiber, and ethernet cabling.
• Review, and when needed, correct configurations on various network security programs such as Host Intrusion Prevention Systems (HIPS), Data Loss Prevention (DLP), and Endpoint Encryption Manager.
• Capable of handling various network protocols such as BGP, OSPF, VLANs, TCP/IP, FTP, UDP, DNS, NAT, RPC, DHCP, IPSEC, VPN, and Ethernet.
• Experienced with the restoration of replication and mirroring of various network systems such as Food Service Management, Retail Operation Manager, Maintenance Figure of Merit, VRAM, Nessus Scanners, and NTP services from ship to shoreside servers.

• Lead 24 personnel in LAN/data migration, maintaining 99.9% uptime for 800+ users; conduct weekly cyber training
• Oversee hardware/software and IT staff, ensuring cyber security across six domains; maintain current patches
• Develop standard procedures for time zone changes; manage helpdesk resolving 500+ tickets
• Build six virtual servers on CANES network; ensure system readiness balancing operational needs
• Implemented a new patching schedule, boosting system reliability
• Developed SOP for seamless time zone adjustments in CANES network
• Managed over 500 help desk tickets, maintaining high service quality
• Streamlined IT operations, reducing system downtime and improving user satisfaction
• Fostered a collaborative IT environment, boosting team productivity and morale
• Spearheaded a rapid IT response team, reducing ticket resolution time by 30%
• Pioneered a predictive maintenance schedule for network hardware, minimizing downtime
• Mentored junior IT staff, elevating team skills and reducing error rates by 20%
• Boosted IT team efficiency through targeted training and development programs
• Optimized LAN configurations to enhance network efficiency and stability
• Increased network uptime and reliability through proactive system monitoring
• Conducted over 400 server updates across 30+ systems, reducing vulnerability risks significantly
• Managed data storage limits to maintain shared drive, home drive, and mailbox space allocation
• Enforced comprehensive file permission settings across the network utilizing least-privilege
• Completed over 600 trouble tickets, efficiently resolving diverse issues and creating over 100 accounts
• Performed routine sub plans on Microsoft SQL 2012/2016 with a 100% success rate
• Efficiently resolved 600+ IT issues, boosting system reliability and user satisfaction
• Streamlined network protocols to enhance system efficiency and security
• Optimized system backups, achieving 99% data recovery rate
• Upgraded firewall configurations to fortify network against emerging threats
• Mentored junior IT staff, enhancing team skills and reducing response times
• Refined disaster recovery protocols, ensuring rapid system restore