Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Mace

Baltimore,MD

Summary

Driven by a strong work ethic and a keen eye for detail, I've grown the most in roles at Free People, enhancing store environments and sales through innovative visual merchandising and effective team leadership. My mentorship and analytical skills have contributed to significant improvements in team performance and customer engagement, embodying a commitment to growth and excellence.

Overview

13
13
years of professional experience

Work History

Assistant Visual Manager

Free People
04.2022 - Current

I currently support the selling, service, and operations of Harbor East Store 1825 in order to achieve an engaging and inspiring environment. I interpret & execute Company direction in an elevated way to cultivate an appealing visual communication to show our customers what Free People is all about - through the use of product placement, form styling, display installment and maintaining of stock levels. In addition to Company direction, I reference design principles such as color, texture, harmony, balance, sensibility, influence, vibe, season, and customer experience when making product placement and form styling decisions. I utilize business reports to see how our store compares sales wise to both the DC District and Company overall. I also use these reports while partnering with my Store Manager to create & implement strategies to continue to capitalize on successful class business and to problem solve areas of opportunity. I partner with my management team to help to guide and grow team members in respect to their visual acumen, customer service & interpersonal skills, and execution of store controls - to ensure that all Company policy & procedure is upheld and that Company communication received & disseminated. I bring positivity and highlight the accomplishments of my coworkers to help build morale and establish a sense of team & instill a sense of shared fate. I have assisted other stores in the District when the opportunities arose to help with the floor re-fixturing in Tyson's Corner Store 805 this past fall and Towson Store 848 relocation last spring. I currently mentor Justine Siepe, the Assistant Visual Manager of Short Pump Store 1816. I'm eager to learn and continue my growth while building and refining my visual acumen with the Company.

Stylist

Free People
01.2022 - 04.2022
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with customers, leading to increased repeat business.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Cash Handling · Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Standardizing · Shipment Processing · Store Operations ·

Construction Worker / Front Office Assistant

Mace Enterprises, LLC
11.2020 - 04.2022
  • Utilized tools and fasteners to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas, in addition to removing trash & waste materials.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Received Auto-Cad Accreditation to create site drawings
  • Relayed communication between management & clients

Stylist

Free People
11.2020 - 01.2022
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with customers, leading to increased repeat business.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Cash Handling · Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Standardizing · Shipment Processing · Store Operations ·

Assistant Visual Manager

Free People
09.2019 - 11.2020

I supported the selling, service, and operations of Annapolis Store 1822 in order to achieve an engaging and inspiring environment as the most senior member of the team. I interpreted & executed Company direction in an elevated way to cultivate an appealing visual communication to show our customers what Free People was all about - through the use of product placement, form styling, display installment and maintenance of stock levels. In addition to Company direction, I referenced design principles such as color, texture, harmony, balance, sensibility, influence, vibe, season, and customer experience to make product placement and form styling decisions. I partnered with my management team to help to guide and grow team members in respect to their visual acumen, customer service & interpersonal skills, and execution of store controls - to ensure that all Company policy & procedure, as well as SRP protocols were upheld and that Company communication was received & disseminated. I brought positivity and highlighted the accomplishments of my coworkers to help build morale and establish a sense of team & instill a sense of shared fate. I assisted the Tyson's Corner Store 805 when the opportunity arose to help with seasonal display update in Spring 2020.

Assistant Visual Manager

Free People
06.2018 - 09.2019

I supported the selling, service, and operations of Bethesda Store 1801 in order to achieve an engaging and inspiring environment. I interpreted & executed Company direction to cultivate an appealing visual communication to show our customers what Free People was all about - through the use of product placement, form styling, display installment and maintenance of stock levels. In addition to Company direction, I referenced design principles such as color, texture, harmony, balance, sensibility, influence, vibe, season, and customer experience when making product placement and form styling decisions. I utilized business reports to see how our store compared sales wise to both the Mid-Atlantic District and Company overall. I also used these reports while partnering with my Store Manager to create & implement strategies to continue to capitalize on successful class business and to problem solve areas of opportunity. I partnered with my management team to help to guide and grow team members in respect to their visual acumen, customer service & interpersonal skills, and execution of store controls - to ensure that all Company policy & procedure, as well as SRP Protocol was upheld and that Company communication was received & disseminated. I brought positivity and highlighted the accomplishments of my coworkers to help build morale and establish a sense of team & instill a sense of shared fate.

Manager in Training

Free People
11.2017 - 06.2018
  • Assisted with store operations and daily tasks.
  • Acted as a mentor to part time stylists.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Cash Handling · Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Team Management · Meeting Sales Goals · Internal Controls · Standardizing · Shipment Processing · Store Operations · Stylist Training ·

Stylist

Free People
06.2017 - 11.2017
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with customers, leading to increased repeat business.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Cash Handling · Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Standardizing · Shipment Processing · Store Operations ·

Construction Worker

Mace Enterprises, LLC
06.2015 - 06.2017
  • Utilized tools and fasteners to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas, in addition to removing trash & waste materials.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Manager in Training

Anthropologie
06.2014 - 06.2015
  • Assisted with store operations and daily tasks.
  • Acted as a mentor to part time customer sales associates.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Cash Handling · Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Team Management · Meeting Sales Goals · Internal Controls · Standardizing · Shipment Processing · Store Operations · Stylist Training ·

Women's Department Team Lead

Urban Outfitters, Inc.
10.2013 - 06.2014
  • Assisted Women's Department Manager with merchandising needs, store operations and daily tasks.
  • Acted as a mentor to part time sales associates.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Cash Handling · Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Team Management · Meeting Sales Goals · Internal Controls · Standardizing · Shipment Processing · Store Operations · Sales Associate Training ·

Sales Associate

Urban Outfitters, Inc.
09.2011 - 10.2013
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Assisted in merchandising needs and daily tasks within the Housewares Department
  • Cash Handling · Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Standardizing · Shipment Processing · Store Operations ·

Sales Associate

Urban Outfitters, Inc.
07.2011 - 09.2011
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and product knowledge, ensuring relevant styling suggestions for customers.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Customer Service · Interpersonal Skills · Loss Prevention · Problem Solving · Standardizing · Shipment Processing · Store Operations ·

Education

High School Diploma -

The Park School of Baltimore
Baltimore, MD
05-2009

Skills

    Strong Work Ethic / Determination

    Attention to Detail

    Empathy & Compassion

    Self Awareness

    Desire to Learn & Grow

    Intuitive Leadership

    Mentorship

    Analytical / Critical Thinking

    Writing & Communication

    Organization

    Focus

Timeline

Assistant Visual Manager

Free People
04.2022 - Current

Stylist

Free People
01.2022 - 04.2022

Construction Worker / Front Office Assistant

Mace Enterprises, LLC
11.2020 - 04.2022

Stylist

Free People
11.2020 - 01.2022

Assistant Visual Manager

Free People
09.2019 - 11.2020

Assistant Visual Manager

Free People
06.2018 - 09.2019

Manager in Training

Free People
11.2017 - 06.2018

Stylist

Free People
06.2017 - 11.2017

Construction Worker

Mace Enterprises, LLC
06.2015 - 06.2017

Manager in Training

Anthropologie
06.2014 - 06.2015

Women's Department Team Lead

Urban Outfitters, Inc.
10.2013 - 06.2014

Sales Associate

Urban Outfitters, Inc.
09.2011 - 10.2013

Sales Associate

Urban Outfitters, Inc.
07.2011 - 09.2011

High School Diploma -

The Park School of Baltimore
Devin Mace