Devin Mahlert
Sumter,SC
Summary
Dynamic and customer-focused professional with extensive experience at Tidal Wave Auto Spa, excelling in customer service and time management. Proven ability to enhance customer satisfaction through high-quality service and efficient cleaning techniques. Adept at vehicle inspections and fostering teamwork, consistently contributing to a positive workplace culture. Friendly and reliable with keen eye for detail and commitment to delivering high-quality service. Knowledge of vehicle cleaning techniques and equipment operation, combined with strong customer service and teamwork skills. Dedicated to maintaining clean and efficient work environment, ensuring customer satisfaction. Professional with strong experience in vehicle care and customer service, prepared for this role. Skilled in maintaining cleanliness, ensuring customer satisfaction, and handling various cleaning equipment. Effective team player focused on achieving results and adapting to changing needs. Reliable, dependable, with keen eye for delivering high-quality service.
Overview
1
1
year of professional experience
Work History
Car Wash Attendant
Tidal Wave Auto Spa
04.2024 - Current
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Maintained clean and organized work environment, contributing to efficient operations and pleasant customer experience.
Bagger
Market Basket Supermarkets
11.2023 - 04.2024
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Bagged customer purchases while paying mind to industry best practices.
- Returned unwanted merchandise and retrieved specially requested products.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Answered customer inquiries and provided product guidance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Communicated with cashiers and customers to learn about bagging needs.
- Provided product knowledge to help customers select best products.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
- Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
- Streamlined checkout process by quickly scanning items and applying proper discounts.
- Followed safety protocols to prevent accidents and injuries.
- Improved efficiency, adapting bagging techniques based on item shapes and sizes.
- Supported special promotions by preparing promotional materials and bag inserts.
- Fostered helpful atmosphere, answering customer questions regarding product location and store services.
- Improved checkout efficiency, bagging items swiftly while maintaining order and care.
- Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
- Ensured customer satisfaction by accurately bagging groceries according to their type and fragility.
- Facilitated smooth checkout process, coordinating with cashiers to address any issues promptly.
- Contributed to loss prevention efforts by being observant of suspicious activities and reporting them to management.
- Minimized bag usage, correctly assessing number of bags needed for each transaction.
- Streamlined bagging process, organizing items to maximize bag space and reduce waste.
- Assisted in reducing shopping cart congestion, organizing carts in parking lot and store entrance.
- Contributed to team meetings with feedback on improving bagging process and customer interaction.
- Reduced customer wait times by quickly adapting to different cashier speeds and customer volumes.
- Promoted recycling initiatives, encouraging customers to opt for reusable bags.
- Enhanced customer experience by engaging in polite and friendly conversations during checkout.
Dishwasher
J. Anthony's Italian Grill
10.2023 - 12.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Education
High School Diploma -
Sumter High School
Sumter South Carolina05-2025
Skills
- Customer service
- Time management
- Equipment maintenance
- Sales support
- Problem solving
- Attention to detail
- Cash handling
- Teamwork and contribution
- Adaptability to change
- Customer Service-oriented
- Self-motivation and initiative
- Customer retention
- Vehicle inspection
- Sales techniques
- Vehicle maintenance inspections
- Efficient cleaning techniques
Timeline
Car Wash Attendant
Tidal Wave Auto Spa
04.2024 - Current
Bagger
Market Basket Supermarkets
11.2023 - 04.2024
Dishwasher
J. Anthony's Italian Grill
10.2023 - 12.2023
High School Diploma -
Sumter High School
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